JOB ASSIGNMENT:  This full-time position follows a regular Monday through Friday (37.5 hours per week) work schedule with the opportunity to allow a hybrid work schedule consisting of three (3) days in-office work at the Center for Schools and Communities office located in Camp Hill, PA location and two (2) days telework from home and/or approved off-site locations.  In addition, face-to-face interaction with clients, meetings and trainings may be required on days deemed as teleworking days.  Certain requirements, based upon CSIU telework policy and administrative regulations, must be met.  The CSIU has the right to cancel or suspend the employee teleworking privileges at any time, for any or no reason due to the requirement of the CSIU and client needs.

ORGANIZATIONAL RELATIONSHIP: The Family Support Project Specialist reports directly to the Family Support and Community Engagement Director and in their absence the Center for Schools and Communities Assistant Director.

JOB DEFINITION:

The Family Support Project Specialist will be responsible for the support of program staff on the family support initiatives and will work closely with the Family Support and Community Engagement (FSCE) Director and Program Coordinators in their work on behalf of programs that serve children and families in Pennsylvania. This individual will assist agency sta? with event planning, administrative tasks, communications, website and social media updates, reports and other products and services related to the contract deliverables contained in the Center for Schools and Communities (CSC) work statements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Support

1. Work with family support sta? to provide high-level program support for professional learning events (in both online and in-person based environments) for constituents to enhance their e?ectiveness. This will include locally developed through nationally authorized
2. Act as project lead for scheduling and monitoring the multiple professional learning activities: workshops, courses, conferences, learning communities with program
3. Coordinate the events planning process with staff: schedule meetings, take notes and conduct follow-up work.
4. Establish calendar of events with family support staff and prompt actions necessary to carry out events.
5. Follow protocols for place-based or virtual room reservations and Process participant conference registration, exhibitor payments, and conference requests for billings.
6. Initiate event invitations with registration and reminder mailings and
7. Track registration, actual attendance, and attend to participant ADA and language
8. Adhere to timelines and procedures for the events and keep Family Support staff apprised of timelines and information that may be required.
9. Assist with the development of the conference framework and agenda; schedule team meetings to conduct work; follow CSC guidelines and processes.
10. Work with the CSC cross systems staff to seek and provide support in the planning implementation of events.
11. Edit and create professional wording for draft memos, emails and letters about events and for program support.
12. Create charts, minutes, forms, reports, proposals and other related items for assigned
13. Work collaboratively with the Family Support team; assist with general organization and operation of the Family Support initiatives including product management.
14. Assist with and/or coordinate special projects that arise, including the development of publications and presentations, in coordination with the necessary sta?.
15. Research and order supplies and materials for assigned
16. Assure information and documentation are accurate and help prepare contracts and letters of agreement for signatures.

Information Management

1. Manage company related data in the Customer Relationship Management (CRM).
2. Develop and maintain contact lists (E.g. Parents as Teachers, Children’s Trust Fund, Strengthening Families, Parent Café), and other entities involved with statewide family support services.
3. Input data into various software programs for assigned programs operated through the Center for Schools and Communities/CSIU.
4. Responsible for development and upkeep of multiple, complex
5. Maintain collection and filing systems as needed to support the Family Support
6. Responsible for generating reports on various
7. Review and compose communication and distribute statewide correspondence and publications as requested; arrange for postal mailings as necessary.
8. Solicit, gather and assemble information and compose items for NewsBrief, e-news and other regular communications.
9. Solicit, gather and assemble information to write and distribute email and social media posts for Family Support websites and social media sites.
10. Process continuing education credits (multiple different accreditation bodies) for all qualified Family Support professional learning sessions as necessary.

Liaison

1. Develop and maintain contacts with appropriate Central Susquehanna Intermediate Unit (CSIU) staff, state departments, coalitions, other service agencies, and other related CSIU
2. Upon request, attend conference calls, webinars, conferences, state leaders and other meetings related to family support work.
3. Participate in CSC staff meetings, Support Staff Huddles, special meetings, work groups and/or task force meetings.
4. Attend specified professional learning courses to remain current in the
5. Upon request, work with team members to research various programs, best practices and resources, format survey and evaluation data from specific events, assist with the achievement of performance measures for assigned programs.

OTHER DUTIES AND RESPONSIBILITIES:

1. Assist with other duties and special projects will be assigned as the need arises and as assigned by immediate supervisor or their designee.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• A Bachelor's degree in education, social services, information sciences or a related field and minimum five (5) years of work-related experience preferred; Will consider an Associate’s degree and minimum eight (8) years of work-related experience; or a High School Diploma/ equivalent General Education Diploma (GED) and minimum 13 years full time work-related experience required.
• Knowledge of project management methods and techniques to ensure the coordination of internal and external clients and processes to achieve desired outcomes.
• Advanced computer skills required, such as proficiency in Microsoft 365 products.
• Advanced skills in Zoom such as setting up registration, adding polling questions, opening the room, creating breakout sessions and using the Zoom Interpretation feature.
• Ability to work independently and as a team
• Ability to complete complex projects in an e?cient and e?ective
• Ability to multitask and prioritize work
• Ability to develop and maintain positive relationships with colleagues and clients both internal and external.
• Excellent interpersonal skills as well as excellent written and verbal communication and public speaking skills.
• Excellent research skills, utilizing the internet as well as print and other Proficiency in the use of appropriate technology to carry out assigned duties e?ciently, as described above.
• Experience in group processes, public relations and conflict resolution is desirable and the ability to work successfully with people from diverse cultures and experiences.
• Ability to keep up-to-date technically and apply new knowledge to your Includes adapting to and mastering new system applications and processes as implemented.

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• Current, approved Act 34 (PA State Police), Act 151 (PA Child Abuse Registry) and Act 114- FBI Fingerprint clearances are required and must be renewed at appropriate, specific intervals pursuant to Act 153 of 2014 (revised Act 15 of 2015).
• Current, approved Act 126 Mandated Reporter Training certificate showing completion of a minimum of three (3) hours training every five (5) years.

PROFESSIONAL DEVELOPMENT REQUIREMENTS:

• Attend all required meetings, and trainings to maintain accurate and current knowledge and skill sets related to programming.
• Attend relevant conferences, trainings, and in-services to maintain and enhance professional development as recommended by the immediate supervisor or required of the position.

PHYSICAL REQUIREMENTS:

• Sedentary: Able to sit for extended periods of time, occasional walking, standing (as necessary) and able to lift and carry up to 25 pounds.
• Dexterity: Finger movements (computer keyboard, calculator), eye-hand coordination (office equipment, etc.).
• Audio-Visual Requirements: Within normal range with or without
• Is able to move throughout all buildings, floors and
• Worksite Environment: Primarily indoor office setting with occasional exposure to outdoor elements/climate during the day.
• Mental demands: Steady response to unpredictable situations, ability to remain calm and productive during stressful Demonstrates independent judgment, discretion and is able to manage multiple projects and deadlines.
• Ability to travel to various work site locations and meetings as

TIME REQUIREMENTS:

• This is a full-time exempt position following a 12-month, 260-day schedule for the Center for Schools and Communities o?ce in Camp Hill, PA.
• Statewide travel for meetings, trainings and Occasional overnight travel for meetings and training events required.
• Occasional non-traditional hours are necessary on evenings and
• Attendance at work is a requirement of this position; any and all absences must be approved by the immediate supervisor.

CSIU PROPERTY AND CONFIDENTIALITY REQUIREMENTS:

• All property, including intellectual property, materials, equipment or actual products and services developed or accrued as part of the job duties and responsibilities listed above, is the property of the CSIU. It may not be used for personal profit or gain and will be relinquished to the CSIU upon termination of employment from the CSIU.
• The person employed in this position shall maintain confidentiality with regard to the personal and private information about clients and coworkers, programs and services and any other proprietary information accrued as a result of CSIU employment or as required by state or federal laws and regulations.
• The person employed in this position must adhere to all requirements identified in the code of professionalism entitled “Ambassadors Are Professionals, Too” and CSIU Administrative Regulation 317-AR-1 CSIU Service Standards.

The position holder must be able to perform the essential job functions with or without reasonable accommodation. It is the responsibility of the employee to inform their supervisor and the Director of Human Resources of the need for any accommodations that may be required.