Feature Activation Specialist - Phorest

Hiring Location 

This is a remote opportunity, with candidates eligible for hire in the following locations: USA: AZ, CT, FL, IL, MD, MA, NJ, NY, NC, OH, OK, PA, TX, UT 
Canada: Quebec, Ontario

About Phorest 

Would you like to help create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 10,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, the USA, and Canada, and the platform processes 7 million appointments a month for hair and beauty consumers.Our system touches every point of the salon experience - from the in-salon software appointment calendar and CRM with a fully integrated marketing suite to staff apps to payments. We are also the window through which the salon provides their end customer with an amazing experience through custom native apps, eCommerce, and online bookings. Why? We want to help salons find their dream clients and get them back more often and spending more

The Opportunity

The Feature Activation Specialist will serve a key function within the Onboarding team in the North American Region. Responsibilities will range from client-facing to technical support for the salon-branded app and Phorest Pay terminal set-up, all while maintaining Phorest’s service standards and commitment to excellence.  

What you will do

Pay

• Responsible for ordering terminals for our customers

• Setting our customer's pay rates on their system

• Contacting customers who are not using their terminals (inactive terminals)

• Supporting implementing processes for our new Pay solution(s) for North America

• Set up of Phorest Pay terminal for new clients

Branded App

• You will be responsible for all aspects of Phorest’s Salon Branded App, assisting clients with the initial set-up, build, training, launch & adoption of Branded App features and benefits

• Working with internal teams for Branded App setup

• Work across support, grow and sales teams to ensure consistency in Salon Branded App communications and processes

Feature Activation

• Bandwidth verification forms for clients

• Managing all COOs

• Activating ads manager, premium consultation, online rep, and staff performance for newly onboarded clients

• Add online booking widget to salons website for newly onboarded clients

Who you are

• Are highly organized, good at prioritizing and juggling multiple work streams

• Are customer focused with a great product and process knowledge

• Are proactive in how you communicate and responsive to incoming requests

• Ask incisive questions and are comfortable discussing complex customer requirements

• Have strong empathy, resilience and emotional intelligence

• Own the point of escalation & provide action-based solutions to clients

• Build great internal relationships that support a stellar customer experience around the Salon Branded App & Phorest Pay terminals

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.