Federal Programs/Program Manager (Hybrid/Remote) 2024-1365 - Sedgwick Government Solutions

SGS/MCA Program Manager, Federal ProgramsOverview - Federal Programs/Program ManagerTo accelerate growth and support high-quality program delivery, we are lookingfor a leader with a combination of healthcare program delivery experience andfederal contracting acumen who has a passion for leading dynamic ProgramManagement teams to achieve and deliver superior contract outcomes for SedgwickGovernment Solutions (SGS) high profile federal customers.The Federal Programs/Program Manager will lead a diverse team of clinical andnon-clinical experts to build and nurture loyal, long-lasting relationships andmanage the approach to providing services and achieving program outcomes forFederal Government clients. The scope of responsibility includes programdelivery, quality control, financial management reporting, and clientexperience/satisfaction.Overseeing program execution and client success, the program manager developsthe plans and timelines for program deliverables, performance metrics, trendanalysis, and identifies opportunities to improve efficiency, effectiveness, andexperience. They will effectively build and maintain strong relationships withclients, as well as internal and external stakeholders.Federal Program Manager Responsibilities * P&L responsibility for assigned contract(s). * Principle accountable leader for program execution and customer success, including responsiveness and engagement with key stakeholders. * Plan, direct, and evaluate all program activities to ensure the SOW and KPIs are effectively delivered. * Plans, monitors, and manages programs from implementation through termination of the contract. * Leads with influence and cultivates strong, collaborative relationships with internal staff, subcontractors, and other stakeholders. Oversees and manages contract budget(s). * Develop and maintain strategic long-term trusting relations with key accounts to accomplish growth and long-term company objectives. * Provide support, guidance, leadership, and motivation to promote maximum performance. * Support client relationships; build executive relationships; and support collaborative internal relationships. * Ensure the continued satisfaction and success of SGS’s high-profile clients by overseeing the work of the account team, anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals. * Work with clinical management, SGS Managers, and team members from other business units dedicated to the same key client accounts to ensure successful delivery of the highest quality of services according to customer needs and objectives. * Work closely with the project team to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. * Communicate the client's goals and represent the client's interests to the SGS project team. * Provide regular two-way communication between the client and the SGS team through updated written instructions, internal meetings, and meeting minutes, to provide strong team representation and set proper client expectations. * Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business. * Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change. * Ability to work independently, multitask, and adjust priorities. * Proactively seeks opportunities to increase knowledge, skills, and abilities. * Communicate clearly the progress of key client initiatives to internal and external stakeholders.Federal Program Manager Qualifications * BA/BS degree in business, health, or a related field is required. * Relevant Advanced Degree or requisite experience is strongly preferred * Certification in Project Management (PMP) or project management course work preferred * Minimum of 12 years of related experience to include account/project management for complex national health care programs * 10 years of recent supervisory experience and demonstrated leadership skills * 10 years of direct experience managing federal contracts * 10 years of experience in a relevant healthcare/health plan operations experience * Excellent oral and written communication, including presentation skills * Experience in delivering client-focused solutions with high-profile customers based on customer needs * Strong technical and regulatory knowledge preferredFor a career path that is both challenging and rewarding, join SedgwickGovernment Solution’s talented team. Taking care of people is at the heart ofeverything we do. Our clients depend on our talented colleagues to take care oftheir most valuable assets—their employees, and their customers. At SedgwickGovernment Solutions, caring counts®. Join our team of creative and caringpeople and help us make a difference in the lives of others.In addition to a competitive salary, comprehensive health and welfare benefits,tuition reimbursement, and incentive compensation, Sedgwick Government Solutionsoffers participation and vesting in a 401(k) plan with a company match. If youwould like to contribute to our important mission and work collegially in aprofessional organization that values intelligence, integrity, and initiative,consider a career with Sedgwick Government Solutions.To be considered for this position, please submit a resume, and complete theapplication.The information provided above has been designed to indicate the general natureand level of work of the position. It is not a comprehensive inventory of allduties, responsibilities, and qualifications required.Important InformationSuccessful candidates will be required to undergo a financial and criminalbackground check and obtain and maintain confidential-level security clearanceupon hire. We participate in the United States Federal Government E-Verifyprogram to confirm the employment authorization of the employee upon hire.Search Firm RepresentativesPlease be advised that Sedgwick Government Solutions (Government Solutions) isnot seeking assistance or accepting unsolicited resumes from search firms forthis employment opportunity. Regardless of past practice, a valid writtenagreement and task order must be in place before any resumes are submitted toGovernment Solutions. All resumes submitted by search firms to any employee atGovernment Solutions without a valid written agreement and task order in placewill be deemed the sole property of Government Solutions and no fee will be paidin the event that person is hired by Government Solutions.Government Solutions strives to make our career site accessible to all users. Ifyou need a disability-related accommodation to complete the application process,please contact Government Solutions regarding accommodations.Sedgwick Government Solutions is an Equal Opportunity and Affirmative ActionEmployerAll qualified applicants will receive consideration for employment withoutregard to age, citizenship status, color, disability, marital status, nationalorigin, race, religion, sex, sexual orientation, gender identity, veteranstatus, or any other classification protected by federal state or local laws asappropriate, or upon the protected status of the person’s relatives, friends orassociates.Sedgwick Government Solutions abides by the requirements of41 CFR 60-741.5(a)[http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf]. Thisregulation prohibits discrimination against qualified individuals on the basisof disability and requires affirmative action by covered prime contractors andsubcontractors to employ and advance in employment qualified individuals withdisabilities.Sedgwick Government Solutions abides by the requirements of41 CFR 60-300.5(a)[http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf]. Thisregulation prohibits discrimination against qualified protected veterans andrequires affirmative action by covered prime contractors and subcontractors toemploy and advance in employment qualified protected veterans.About SedgwickSedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwickis a leading global provider of technology-enabled risk, benefits, andintegrated business solutions. Taking care of people is at the heart ofeverything we do. Millions of people and organizations count on Sedgwick eachyear to take care of their needs when they face a major life event or somethingunexpected happens. The company provides a broad range of resources tailored toclients' specific needs in casualty, property, marine, benefits, and otherlines. At Sedgwick, caring counts; through the dedication and expertise of morethan 27,000 colleagues across 65 countries, the company takes care of people andorganizations by mitigating and reducing risks and losses, promoting health andproductivity, protecting brand reputations, and containing costs that can impactthe bottom line. www.sedgwick.com [https://www.sedgwick.com/] Privacy | Sedgwick[https://www.sedgwick.com/privacy/] Terms and Conditions | Sedgwick[https://www.sedgwick.com/termsandconditions/]