FedNow Client Specialist - Federal Reserve Bank (FRB)

Company

Federal Reserve Bank of Chicago

The FedNow Client Specialist is responsible for further qualifying and working with potential FedNow clients. The primary objective is to work with new customers and build reach of the FedNow network through active send/receive endpoints. A secondary goal is to drive business development efforts to successfully foster send volume on the network.

The FedNow Client Specialist receives highly qualified leads from Relationship Managers and provides strategic advice and consultative guidance to clients during the upfront sales processes and helps drive usage of the service aligned with the customers’ business needs. This position will be fully dedicated to the FedNow service line.

There are three primary responsibilities for the FedNow Client Specialists (FNCS).

1) To assist with more complicated FedNow customers. The FNCS will partner with existing Relationship Managers on qualified leads and provide additional subject matter expertise to the sales cycle for the FedNow Service.
2) To help customers who are interesting in going live but have challenges or delays in moving to the onboarding phase. This would include a focus with escalated customers to ensure refinement on business case development, understanding of value, and potential approach and timing.
3) To identify volume opportunities and use cases to support Financial Institutions by driving business development efforts across the value chain of their respective ecosystem partners to drive transaction volume.

Principal Duties and Responsibilities:

• Help generate FedNow interest and promote the service to achieve Federal Reserve FedNow objectives.
  • In partnership with the Relationship Managers, collaborate to understand customers’ business needs for instant payments, develop, and execute on an approach for the Financial Institution to go live on FedNow.
  • Responsible for acquiring new FedNow endpoints to grow the network.
• Maintain an integrated and coordinated face-to-face  calling program that includes effectively communicating with C-level executives and other relevant decision makers across multiple areas within the customer's organization.
• Work cross-functionally within Federal Reserve Financial Services: Consult and collaborate closely with the Relationship Management team, FedNow Onboarding Managers and Product and Operations.
• Understand the instant payments market overall, play the role of Subject Matter Expert for FedNow with a thorough understanding of the US Financial Institutions’, credit unions and community banks strategic objectives regarding instant payments.
• Support the Relationship Managers to build strong relationships with customers and monitor their experience with the FedNow service. Work to enable use-cases and drive volume aligned with the prioritized needs of customers.

Education and Experience

• Bachelor's degree or equivalent experience as noted below
• 7 to 10 plus years of direct sales/business development experience   

Knowledge and Skills

• Strong consultative sales skills
• Strong Payments Ecosystem knowledge
• Executive presence
• Ability to guide the customer on their digital transformation journey to instant payments
• Focus on solution-selling
• Experience with new customer acquisition
• Independent thinking and decision-making abilities
• Knowledge of the Federal Reserve System products, services, practices and procedure
• Excellent organizational and time management skills
• Ability to work collaboratively to accomplish the goals and objectives of the System Excellent written and verbal communication skills   

Other Requirements and Physical Requirements

• Valid driver's license
• 40% to 60% travel required 
• Relocation may be desired, but not required

What we offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A continuous learning environment with opportunities to gain new skills and grow your career

Additional Requirements

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Sales/Marketing

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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