Festival Assistant, Internal Ticketing & Credentials - Sundance Institute

POSITION OVERVIEW

The Festival Assistant, Internal Ticketing & Credentials is charged with coordinating administrative and operational duties to process Festival credentials, fulfill internal ticketing requests, and support other department functions.

Working closely under the direction of Festival Manager, Internal Ticketing and Credentials, the Festival Assistant, Internal Ticketing and Credentials supports Sundance Institute’s commitment to providing patrons with the best possible experience of the Festival’s many digital and in-person offerings.

This temporary position works full-time from Monday, December 30, 2024 through Tuesday, January 28, 2025 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. This position must be based within a communicable distance to our Park City, UT office in order to work onsite in a hybrid capacity throughout its employment. There will be ample opportunity for remote work leading up to the Festival in January.

Top priorities include but are not limited to…

• Serving as the main point of contact for three to five internal departments, processing ticketing requests, reviewing communications, and assisting with managing allocations.

• Assisting with creating approximately 9,000 credentials, including auditing submitted information, reformatting photo files, etc.

• Developing and maintaining detailed project schedules, including all administrative tasks and acting as a liaison between the department, internal, and external stakeholders.

• Upholding credential policies and procedures at all times and communicating out policies as necessary.

• Supporting Festival, Internal Ticketing Agents with filling orders, authorizing exchanges and reprints, ensuring official guidelines are followed, etc.

• Tracking and maintaining proper levels of credential inventory (badge stock, badge holders, holographic stickers, printer ink cartridges, lanyards, etc.) and requesting equipment and supplies as directed.

• Documenting credential issues and escalating to manager as necessary.

• Providing written feedback to be included in the department wrap report.

You have the following direct or transferable skill sets:

• Legal authorization to work in the United States.

• 1 year of experience in operational planning, customer support, or related.

• Outstanding interpersonal communication skills to work effectively with a variety of people.

• Ability to maintain confidential information.

• Experience with ticketing preferred.

• Ability to transport items up to 50 lbs.

You will be successful in this role if you...

• Help internal constituents have the best Festival experience possible by ensuring efficient resolution of issues and providing customer support.

• Stay on top of a steady stream of tasks and remain organized, efficient, and motivated.

• Demonstrate patience in all interactions with external and internal constituents.

In addition to an hourly pay of $17.28, this position is eligible for benefits & perks, highlights include:

• Paid sick leave and Institute holidays

• Employee assistance program

• Employee Wellness Initiatives

• Sundance Film Festival passes and benefits (varies each year)