Fiber Optic Installation Technician - Gateway Fiber

Job Title:         Fiber Optic Installation Technician

Location:         Chicopee, MA

Start Date:      Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill the role of Fiber Optic Installation Technician. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway’s Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.  

Expected Outcomes and Requirements:

Gateway is hiring a Fiber Optic Installation Technician to deliver an exceptional customer installation experience, troubleshoot service disruptions, and uphold Gateway's quality standards in support of our goal of adding 100,000 residential & business passings per year. The Fiber Optic Installation Technician is expected to contribute in the following significant ways:

• Terminating fiber optic cables.
• Augmenting existing network installations.
• Installing fiber optic connections to homes, businesses and enterprise buildings.
• Network documentation.
• Audit & inspection of newly completed network construction.
• Repair of damaged infrastructure.
• Deployment of additional network cabinet / node sites.
• Provide an exceptional Gateway Fiber experience to the customer.
• Avoid suspending work orders until all troubleshooting and repair options have been exhausted.
• Notify dispatch and leaders about issues inhibiting work from being completed and follow through to assist with the completion of necessary repairs.

The successful candidate will bring the following to the table:

• The ability to arrive at work on time and attired in alignment with company dress code.
• The proven ability to maintain a clean and hazard free work vehicle & environment.
• Knowledge of 802.11 Wireless Networking installation & troubleshooting; preferred.
• Basic TCP/IP configuration & troubleshooting; preferred.
• Proven attention to detail and adherence to quality standards.
• Self-motivated and able to work independently.
• Eagerness to learn and grow.
• High school diploma or equivalent; required.
• Vocational school training or apprenticeship; preferred.
• Valid Class E Driver’s License; required.
• Ability to stand and walk for up to eight hours per day, climbing multiple sets of stairs while carrying materials weighing 40 to 60 pounds.
• Ability to ride in a vehicle for up to four hours per day while traveling to job locations.
• Ability to work in different temperatures and changing weather conditions.
• Ability to traverse and inspect all areas of jobsite in all types of weather conditions; this may include walking, climbing, reaching, bending, crawling and stretching.
• Understanding and identification of standard construction site hazards.
• Ability to differentiate colors, shades, and brightness levels.
• Flexibility of schedule to meet changing job demands.

What’s in it for you?

• Seeing your work make a positive difference in the lives of our served communities. 
• Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
• Locally owned, friendly, innovative company with high growth projections.
• Career development.
• To learn skills and participate in critical projects in all areas of the business.

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