Fiber Optic Technician II - Circet USA

Circet USA is an industry leading provider of Network Services solutions in North America. Our experienced workforce of over 2,000 professionals is skilled at planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customer’s rapidly changing infrastructure needs. We offer the most comprehensive solutions in the industry across ISP, OSP, Wireline, and Wireless.

Our customers include telecom service providers, MSO’s, cloud service providers, and utilities. With nearly 50 years of experience, we have the ability to customize solutions to meet our customer’s unique needs.

The Fiber Optic Technician is responsible for providing high-quality customer service in all Outside Plant areas, including, but not limited to Customer premises, Fiber huts, and in the field.  The Fiber Optic Technician will be responsible for troubleshooting fiber optic issues including responding to the customer, determining fault locations, and making necessary repairs to restore fiber services.  The Fiber Optic technician is required to take excellent care of our customers, build relationships, work with our subcontractors to coordinate response task, and be a champion of customer service.  This position does require the individual to be on call during specified times.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Digging up direct bury closures
• Physically placing, removing, or modifying non-working equipment or small excavation of buried splice enclosures or fiber optic terminals including:
  • Location and uncovering vaults, handholes, splice enclosures
  • Pulling fiber optic cable as needed for repairs
  • Install or remove equipment installed in a fiber optic hut
• Troubleshoot and/or test Fiber GPON service from end user to fiber hut utilizing an OTDR to locate trouble locations
• Perform service installs at end user locations for GPON services ensuring proper light levels and connecting end user equipment
• Identify, label, and terminate fiber optic cables
• Fusion splicing of fibers and proper dressing of cable and splice trays within an enclosure
• Review, analyze, and interpret work orders, drawings, records, and manuals
• Interact with all members of the organization; Installation, Engineering, Project Management
• Provide updates to service tickets into KPG and/or customer ticketing system
• Be on call available 24 hours per day during specified on call schedule and able to respond to customer outages
• Performs other duties as requested by Supervisor

SAFETY DUTIES & RESPONSIBILITIES

• Adhere to, promote, and accept personal responsibility for compliance to:
  • Federal and Local Occupational Safety and Health Regulations
  • Telecom Industry Consensus Standards
  • KGP Injury and Illness Prevention Program Manual
• Participate in job site safety/hazard analysis

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS

• High school diploma or equivalent, Technical degree preferred
• Possess 1 ½ years-experience or equivalent as determined by training program and demonstrated proficiency 
• Demonstrate proficient use of Microsoft programs and applications
• Demonstrate proficient use of IOS and/or Android applications
• Valid Driver’s License is required
• Exhibit self-awareness
• Exhibit a tendency for continuing education and self-improvement 
• Exhibit enthusiasm and determination
• Exhibit industry awareness
• Must be able to work nights and weekends
• Must be able to work with others so being a team player is important
• Must be able to work outdoors in the elements