Field Applications Specialist | Upper Midwest - Hamilton Company
Rochester, MN
About the Job
The Field Applications Specialist (FAS) will provide application, training, and technical support to customers for Hamilton products. They will act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. They will operate within a designated territory and provide onsite and remote customer support. The FAS will develop advanced application protocols and provide support for complex instrumentation. Within an assigned territory in the Upper Midwest. Ideal candidates would reside in Rochester, MN.
Responsibilities include, but are not limited to:
- Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
- Perform troubleshooting of application protocols and instrumentation.
- Optimize liquid handling performance of instrumentation.
- Provide basic and advanced software and hardware training. Develop and deliver training material for Hamilton Sales and Applications team.
- Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
- Demonstrate usage of advanced programming skills and software functions to control instrumentation.
- Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
- Contribute to company knowledge base.
- Maintain support for existing customers by providing additional application protocols, training, etc.
- Understand customer expectations and schedule work accordingly.
- Document application support work and customer visits within a company database or other required format.
- Work independently and make intelligent decisions based on experience and knowledge.
- Maintain professional relationships with customers and co-workers.
- Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.
- Other duties as assigned.
- Flexibility to travel within the designated territory.
- Strong planning and customer relationship abilities are essential.
- Proficient in delivering effective presentations and possessing excellent communication skills.
- Demonstrated competence in computer hardware and software is required.
- Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
- Familiarity with software relevant to Hamilton products is necessary.
- Valid Driver's License and successful completion of a motor vehicle history check are mandatory for this role.
- A bachelor’s degree, preferably in the sciences or engineering, from an accredited not-for-profit institution or equivalent experience is required.
- Minimum three (3) years of hands-on experience utilizing laboratory automation or scientific applications required.
- Proficiency in programming or operating automated laboratory equipment is preferred.
- Experience with programming languages and a strong understanding of computer systems is preferred.
- Established, stable, and reliable company.
- Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
- Engaging and innovative design projects.
- Strong opportunities for professional growth.
- Commitment to sustainable design practices.
- Personal Protective Equipment (PPE) may be required (provided by employer).
- Drug and background screenings required.
Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
