At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed and to provide home and social screenings, care coordination and member education.

Travel 50% in Asheville, NC and surrounding areas within 75 miles.

Schedule Monday-Friday standard business hours. No nights, no weekends and no holidays. We offer our established staff the option to work 4 10-hour days (7 am-6 pm) in lieu of the traditional 8 hour 5/day week schedule. *after employee has demonstrated competency with the role and are able to meet metrics, etc.

If you live near Asheville, NC, you'll enjoy the flexibility of a field based role* as you take on some tough challenges.

Primary Responsibilities:

• Linking members to applicable community resources
• Complete field visits for high risk, hard to reach members
• Telephonic outreach to targeted members
• Keep the member out of the hospital by supporting regular visits to their primary physician
• Keep member actively engaged with their primary physician
• Support the member to ensure pick - up of their Rx
• Proactively engage the member to manage their care
• Provide member education
• Support transitions of care
• Create a positive and engaging experience for the member
• Help to keep members compliant with their care plans
• Collaborate with member’s care team (community, providers, internal staff)
• Partner with and support care team by completing delegated tasks
• Knowledge and continued learning of community cultures and values
• Conduct individual-level screenings to capture member's current health care needs (e.g. Transitions of Care, Health Risk assessments)
• Engage member to participate in the screening process and collaboratively develop plan of care based on their individual needs, preferences, and objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ year of experience with knowledge of culture and values of community
• 1+ year of experience with familiarity with the resources available in the community
• Must have a designated workspace inside the home with the ability to access high-speed internet
• Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Must have active & clean NC driver's license
• Ability to travel locally (up to 75%), up to 150 miles round trip (75 miles one way) (includes mileage reimbursement)
• Must be a NC resident and have resided within the local community for 2+ years

Preferred Qualifications:

• Bachelor’s Degree (or higher) in Social Work and / or Health Care Administration
• Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, Medical Assistant
• CHW Accreditation
• Experience working in Managed Care
• Knowledge of Medicaid population

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