Field Customer Service Manager - Reyes Holdings

Position Summary:


The Restaurant Service Manager is responsible for the day-to-day restaurant services functions including market communications and acts as a liaison between centralized customer service, purchasing and automated restaurant ordering systems on behalf of the distribution center operations.





We are a 24/7 operations, this position may travel up to 80% of the time. Candidate must be comfortable using their own vehicle.





Position Responsibilities may include, but not limited to:



+ Develop and cascade customer communications including customer newsletters, guidebooks, new processes, contingency plans, customer surveys and route changes


+ Ensure our internal stakeholders are aligned with customer communications and changes to processes and procedures are cascade appropriately


+ Oversee processes related to daily order reviews


+ Owns credit and claims processes for their distribution center


+ Develop and maintain relationships with Owner/Operators, Restaurant manager, Suppliers and Field Office positions within the local market


+ Develop and maintain customer dossier and cross reference tool


+ Professionally market the brand


+ Participate and develop presentation material for any onsite/offsite customer meetings or events representing the company


+ Act as liaison between customer supply chain manager and distribution center


+ Responsible for hiring, development and retention of the administrative non-exempt positions and Customer Relations Managers


+ Develop and manage the administrative department budget


+ Other projects or duties as assigned




Required Skills and Experience:



+ Bachelor’s degree with at least 6+ years of related experience and 2+ years of management experience


+ Demonstrated problem solving skills


+ Detail oriented, conscientious, and able to work independently


+ Able to multitask effectively and produce accurate, timely results in a fast paced, constantly changing environment


+ Excellent verbal and written communication skills with a strong customer centric focus


+ Strong organizational and analytical skills


+ Travel up to 20%


+ This position must pass a post-offer background and drug test



Preferred Skills and Experience:



+ Bachelor’s degree in business or related discipline


+ Previous knowledge of JD Edwards and/or Salesforce


+ Advanced Microsoft Office (PowerPoint, Excel, Word)


+ Prior management experience




Equal Opportunity Employee & Physical Demands


Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.


Background Check and Drug Screening


Offers of employment are contingent upon successful completion of a background check and drug screening.


Pay Transparency


Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.