Field Deployment Technician I or II - Offering Relocation Support at Astound Broadband

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.  

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.  With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.  

Position Overview:

Astound Broadband is currently searching for an outside Field Deployment Technician. This position is responsible for taking on troubleshooting, administration, installation and maintenance of the company’s and customer’s access infrastructure equipment, particularly in our wireless and towers division.

The primary position responsibilities will include, but are not limited to:

• Perform installations, troubleshoot and repair of Astound Broadband infrastructure including network connections from microwave and millimeter-wave radio headend to backbone equipment/hardware (interior and exterior)

• Part of a 24/7 on-call rotation
• Perform connects and disconnects, upgrades, downgrades, and relocates; install additional hand-offs and install or remove equipment

• Network Equipment Installation and Troubleshooting:
• Radio installation - microwave and millimeter-wave equipment.
• Routers and Switches
• Cable Placement -Terminations and Splicing - Optical fiber and copper
• Wi-Fi Equipment - indoor-outdoor
• Basic DC/AC installation, knowledge and best practices 
• As-Builts and Documentation – Create build history/document and upload to the internal Wiki
• Perform Site Survey
• Various tasks and special projects assigned by manager associated with the organization and company with the emphasis of driving efficiency and optimization

Our ideal candidate will possess:

• Required to work at heights installing telecom equipment/materials 
• RF awareness preferred (will certify)
• Basic to Intermediate experience is required in the following areas:
• Physical, data-link and network protocols and architectures
• Routers
• Firewalls and switches
• System load balancing and redundant system architecture.
• Able to set up and or design simple to complex network involving wireless equipment, Cisco switches and routers
• Demonstrates ability to diagnose and solve problems
• Exhibits the ability to follow direction and possesses the ability to follow through
• Must enjoy the challenge of technical concepts and communicate those concepts at varying levels
• Basic experience with LAN and WAN Technology
• Ability to comply with all Company implemented safety procedures
• Knowledge of basic mathematics and electronics
• Vision ability: close vision, peripheral vision, and ability to adjust focus
• Strong attention to detail with excellent time management and organization skills
• Basic knowledge of DC components and best practices
• Basic understanding of the physical network layer, CAT 5e/6, 66 blocks, 110 blocks, patch panels, fiber optic cables, etc.
• Ability to work in fast-paced and dynamic environments with limited supervision
• Ability to work independently
• Ability to work while standing 50 - 70% of the time
• Ability to work with small components and wires to make cable connections
• Ability to make cable connections in tight spaces by bending, reaching, twisting
• Ability to differentiate between different sizes and colors of wires
• Ability to lift 50lbs repeatedly
• Must have the ability to communicate by telephone, correspondence, and in person
• Must possess a good command of the English language, including excellent enunciation, grammar and lack of slang
• Must possess a Valid driver's license and maintain a clean driving record

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time positions

The base salary range in Washington for this position is $21.00-$30.50 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.

• Field Deployment Technician I - $21.00-$25.00 per hour
• Field Deployment Technician II - $24.00 - $30.50 per hour

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)