Field Dispatcher - Ervin Cable

A successful Field Dispatcher shall communicate with techs in the field, providing information necessary to complete the field work: This includes but is not limited to; support with troubleshooting, providing "as-builds", directions to a location, and plant fiber information. The dispatcher will receive close-out information from the field and input the work info into various databases to fully close out each location. Efficiency and accuracy in transferring this information into databases are paramount for a dispatchers success. The dispatcher is required to maintain and update various databases in order to complete their job successfully. At a minimum, the position requires a good working knowledge of general office functions; proficient in the use of office software with emphasis on Microsoft and Google; ability to use a computer and other office related equipment; ability to read, understand, interpret, input, and analyze data.

In order to perform this job, you must demonstrate, either by training or experience:

• the ability to work safely, with or without supervision
• the ability to read understand, interpret, input, and analyze data with a high degree of accuracy and completeness
• excellent manual dexterity
• the ability to follow instructions and communicate verbally and in writing
• the ability to communicate with Company personnel, customers, and contractors to ensure tasks are completed
• the ability to work seated at a table for extended periods

Responsibilities:

• Completion of high-level tasks in support of an assigned department/project
• Receive, organize, file, and maintain documents and/or data for an assigned department/project
• Communicate with employees, contractors, vendors, and/or customers to assist assigned department/project
• Read, interpret, and input data in support of an assigned department/project

Qualifications:

• 2 years of related work experience

• Proficient in the use of office hardware and software (PCs, Tablets, Printers, Copiers, Microsoft, Google, etc.)

• Excellent Customer Service skills and strong English language skills both oral and written

• Authorized to work in the United States

• Successful completion of pre-employment drug screen, background, and motor vehicle record check

What you'll get…

• Employee Assistance Program (EAP) at no additional cost
• Medical Plans
  • Telehealth
  • Surgery Plus
  • Mental Health Care
  • Prescription Plans
  • PPO and HD options
• Including:
• Dental and Vision Plans
• Flexible Spending Accounts and self-contributed HAS
• Education/Tuition Reimbursement
• Short and Long Term Disability
• Provided Life Insurance and AD&D
• 401k Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays
• Paid Family Leave

Who we are…

We are a company united in our vision of connecting America. Our culture is grounded in and shaped by our values. These values act as our behavioral compass and guide how we interact with each other, our customers, and the communities in which we operate. Across our teams, we strive to treat each other with respect, value different perspectives and experiences, keep our and others' safety top of mind, and uphold the highest ethical standards. Our company supplies the single most critical resource telecom service providers need: skilled people.

We serve the nation in 46 states and are unparalleled in scope and scale. Our talented workforce of over 2,000 employees provides a wide array of specialty services including construction, engineering, underground facility locating, fulfillment, and program management.

We provide opportunities for our people to learn and develop the skills and knowledge to be successful in their current role as well as to prepare them for future growth within the company. Join us!

EEO:

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.