Field Enablement Specialist - AZPetVet

The Aspen Group, Inc. (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 18,000 healthcare professionals and team members at more than 1,100 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our continued growth, we are excited to offer the opportunity to join our Patient Financing team as a Field Enablement Specialist, Client Financing Experience supporting our AZPetVet Hospital brand.

This position will educate, train, provide support, guidance, and oversight for all aspects of Client Financing through onsite / virtual visits of Hospitals across a multi-state territory. The Field Enablement Manager will partner with Field Operations, Learning & Development, and other key internal partners to improve the knowledge and execution of third-party patient financing. The objective will encompass the ability to improve clients access to care and the overall user / patient experience.

Field Enablement Specialist Responsibilities:

• Act as a liaison between Client Financing, Learning & Development, Field Operations, and other key internal partners to improve education and support to the field organization. Position will ensure patient consultation knowledge, third party financing training and internal compliance support.

• Provide qualitative and quantitative analysis of Client Financing impact on the Hospital results.

• Partner with field leadership to maintain a consistent focus and alignment surrounding all aspects of Client Financing.

• Subject Matter Expert (SME) in client consultations, third party lender protocol and consumer financing regulations.

• Coach Operations roles on the Client Financing consultation process.

• Must have ability to provide one on one coaching and development to ensure proper execution and transparency in all areas impacted by the client consultation.

• Support the client consultation and third-party financing from a process and systems perspective.

• Work with key departments to reduce refunds, chargebacks, and overall satisfaction complaints

• Comprehensive knowledge of Client Financing Lenders, and products offered within, including ability to reference applicable content to the field.

• Travel on a regular basis throughout the AZPetVet Organization.

• Candidate must reside in Phoenix, AZ.

Learning and Development Responsibilities:

• Assists with creating and revising Client Financing learning content and materials.

• In-person facilitation of educational, transitional, and implementation-related content surrounding Client Financing and overcoming barriers impeding access to care.

• Improves training effectiveness by suggesting new approaches and techniques; making support readily available; integrating support with routine job functions.

• Serves as first point of contact for all questions from program participants regarding programs and escalates issues as needed to the various program owners.

• Support New Hospital Development Team to ensure all staff is trained properly on lender requirements and best practices within the client consultation.

Position Requirements:

• Education Level: Bachelor’s Degree Preferred

• Dynamic, self-demanding and proactive individual; able to motivate him/herself and others

• Excellent communication skills, including written, verbal and presentation skills

• Lending/financing job Related/Industry Experience

• Understanding and demonstrated abilities related to consultative sales practices.

• Working knowledge of healthcare and dental industry preferred

• Experience with serving large multi-office & owner environment preferred

• Strong organizational, motivational and time management skills

• High-level proficiency with Virtual Platforms

• Fluent in usage of online training tools and webinars

• High-level proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook, Access)

Salary: 68-80k