Field Engineer - Datum Software, Inc
Detroit, MI 48242
About the Job
Field Engineer
Long Term Contract
Detroit, MI
Qualifications:
Responsibilities:
Long Term Contract
Detroit, MI
Qualifications:
- Extensive experience in operational support and IT infrastructure management across various environments, including office locations, reservation centers, and airports.
- Proven ability to diagnose technical issues and implement effective solutions.
- Strong customer service skills, fostering positive relationships with clients and team members.
Responsibilities:
- Managed a broad scope of operational support, including installation, move, add, and change (IMAC) requests for IT infrastructure.
- Provided exceptional service and support during field visits and dispatches.
- Diagnosed technical problems and developed appropriate solutions.
- Produced timely and detailed service reports and documented processes accurately.
- Collected and analyzed performance data to deliver technical assistance.
- Coordinated workflow with scheduling to optimize operational efficiency.
- Created workarounds for complex issues when standard procedures failed, ensuring resolution of problems.
- Troubleshot and provided technical solutions for software and setup errors for field engineers, technicians, and customers.
- Maintained safety protocols, including the ability to use a ladder for on-site tasks.
Source : Datum Software, Inc
