Field Engineer I/II - Sinch

As part of the remote operations team, you will analyze available data to troubleshoot problems by effectively using appropriate methods, test equipment, tools and related software to maintain network integrity. You will also provide corrective actions or refer to the proper vendor or support group for immediate issue resolution.

You will also install and maintain in optimum working condition all equipment installed in the Inteliquent Central Office/Network. You’ll work with customers and vendors to test and accept circuits and trunk groups, both SIP and TDM. Additionally, you’ll participate in exercises and actions related to installation, test/turn-up and acceptance of all equipment in accordance with installation specifications issued by Network Engineering, NOC and EWOs and SOPs.

Responsibilities:

• Install, test/turn-up of circuits and trunk groups (DS3, T-1, Ethernet 1G and 10G)
• Install, test/turn-up of network equipment (soft-switch, DCS, routers)
• Perform preventive and corrective maintenance on all equipment platforms as well as associated peripherals and ancillary devices
• Install, test/turn-up of customer circuits and trunk groups
• Perform preventive and corrective maintenance on all equipment platforms as well as associated peripherals and ancillary devices
• Analyze available data to troubleshoot problems by effectively using appropriate methods, test equipment, tools and related software to maintain network integrity
• Utilize a full range of technical knowledge and skills related to the Sonus switching platform and transport network which includes equipment analysis, evaluation of performance, operational report analysis and special conditions that may affect service
• Provide corrective actions or refer to the proper vendor or support group for immediate issue resolution

Requirements

• Associate’s or BS degree, or equivalent work experience
• Proficient in the use of Central Office test equipment such as the T-Berd 224/310/5800, T-BERD 8000, protocol analyzer or equivalent test equipment
• Possesses a minimum of 2 years working experience and knowledge of central office switches (Nortel DMS, Ericsson, Lucent, etc.) or soft switch, SONUS platform preferable
• Knowledge of the public switched network
• Knowledge of troubleshooting, installation and maintenance practices
• Experience with central office physical infrastructure
• Demonstrated understanding of high speed internet backbone services
• Basic understanding of ethernet switches and routers
• Experienced in DC power plants including emergency generators, batteries and ATS
• Experience with Transport network
• DS-1 & 3 test and turn-up
• Familiar with SS7 network and protocol
• Fiber facility circuit testing (OC3, OC12, etc.)
• Ethernet (1G and 10G)

• Must comply with a minimum of 8 of the following:
• Proficient on Metro-E installation, test/turn up and advanced troubleshooting techniques
• Sonus Elements proficiency (advanced knowledge) of PSX, SGX, NFS/RAID, basic knowledge of Unix/Linux
• Cisco core routers, term servers and switches-Basic troubleshooting and configuration (i.e. Proficient on IP networking)
• SS7 Signaling: advance knowledge of MTP (Message Transfer Part) level 1, 2 and 3. Good knowledge of TCAP as it relate to NT 8XX application. ISUP and SCCP protocol structure and roles of messaging. Demonstrated proficiency on the use of protocol analyzers
• Demonstrated knowledge on the operation and configuration on two or more of the following equipment: Turin, Fuji, DNX11, SEGway, TP-1100
• SIP trunk turn up/testing/operation/troubleshooting using Wireshark/SIP tracer
• Current or former member of the Switch or Transport team, or former member of legacy teams (SIP, SOAP, STAT, CAP)
• Familiar with call processing efficiency, SLA/QoS stats, phase jitter, post-dial delay, NER, ASR.
• Possess either an associates or BS degree from an accredited educational institution, or Associate or higher certifications (Cisco, Juniper, etc.)

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado.