Field Engineer (Infrastructure Services) - Boise, ID - Georgia IT Inc.

Field Engineer (Infrastructure Services)

Location: Boise, ID

Position Type: Full time

US Citizen, Green Card,TN, GC EAD and H4 EAD only No Third-party agencies crop to corp.

Role and Responsibilities

·         Managing the help desk ticket queue, responds to incidents, performs diagnosis as well as escalating issues to other IT teams

·         Should adhere to respective SLA and KPI

·         Setting up and configuring new desktops and laptops

·         Troubleshoot software and operating system issues in desktop and laptop

·         Configure new accounts and troubleshoot issues in Android, iPhone, Windows phone

·         Support for frequently used softwares (like VPN, Softphone, MS Office, Outlook etc.)

·         Installing authorized software to laptops and desktops

·         Help setup cubicle IT equipment's for new users

·         Perform general preventative maintenance activities in desktop and laptop (like windows updates, Anti-Virus, Encryption, etc.)

·         Provide support to end users over phone or remote desktop

·         Strong documentation skills required

·         Should provide basic user education on IT policies, hardware's and ability to demonstrate

·         Ability to lift more than 30 pounds

·         Document and transfer unresolved and Hardware issues to Level 2 Technicians

Qualifications and Education Requirements

·         3+ years in desktop or helpdesk support

• High School Diploma or equivalent qualification

·         ITIL Foundation certification preferred[SP(1] 

·         A+ or MCITP certification preferred

Preferred Skills

·         Good knowledge in Windows 7 OS and above

·         Experience and working knowledge in Office 365 packages and tools

·         Experience in Remote support tools like Dameware, VNC, Skype

·         Exposure to MDM, content management tools is plus

·         Experience in handling IOS and Android devices

·         Basic hardware skills and knowledge in Active Directory, SCCM preferred

·         Must have effective verbal communication skills

·         Experience in preparing technical and process documentation, user guides is plus