Field Engineer - Datum Software, Inc
Minneapolis, MN 55450-1101
About the Job
Field Engineer
Long Term Contract
Minneapolis, MN
Responsibilities
Comments/Special Instructions
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
Long Term Contract
Minneapolis, MN
Responsibilities
- Provide comprehensive operational support for installing, move, add, and change (IMAC) requests related to the IT infrastructure across office environments, reservation centers, and airport locations.
- Deliver exceptional service and customer support during field visits or dispatches.
- Diagnose errors or technical problems and determine appropriate solutions.
- Generate timely and detailed service reports documenting all processes and solutions.
- Collect and analyze performance data to provide technical assistance and recommendations.
- Align workflow with scheduling to ensure efficient operations.
- Document complex issue resolutions accurately and create workaround procedures when standard protocols fail.
- Troubleshoot and develop technical solutions for software and setup errors affecting field engineers, technicians, and customers.
- Foster positive relationships with customers to enhance satisfaction and collaboration.
- Competent in using a ladder for operational tasks.
Comments/Special Instructions
- Only TOC
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
Source : Datum Software, Inc