Field Equipment Specialist - Hussmann Corporation

This is a remote position. The person filling this role can be based in the following metro areas: Phoenix / Salt Lake City / Las Vegas and other surrounding metro areas in Southeast.  Time allocation approximately:  local site visits 30% - 40%, on-the-road site visits 30% - 40%, office time 10% - 20% covering Southern California and Southern half of Nevada areas. We are looking for a highly dedicated and initiative-taking individual with a mechanical aptitude who is willing to take on the responsibility of seeing commercial refrigeration projects to completion. This opportunity is with a successful company in the supermarket refrigeration industry with opportunity for advancement. Candidates with parts, HVAC, refrigeration, construction, industrial, electrical, and mechanical backgrounds may have particular interest.

As a member of the National Accounts group, you will be joining an organization that is customer-focused and solution- driven. You will work with the sales organization involved with some of the largest supermarket chains in our industry. 

You will get direct training with an experienced field equipment representative (FER) to include instruction on critical processes and procedures. There will also be technical training related to supermarket refrigeration equipment. Training will be both in the office and on jobsites. You will help our team resolve quality-related issues and drive customer satisfaction. There will be opportunity for advancement and an evaluation period based on prior experience, technical aptitude, and ability to develop into the role. 

This position is responsible for equipment organization and management for assigned customers. With some guidance, you will utilize internal and external processes to verify equipment quality in the field and take necessary actions to remedy deficiencies to obtain high customer satisfaction. With some guidance, this individual will be responsible for concurrent projects and work with various departments as well as external organizations to meet project objectives and deadlines.

• Investigate fit, finish, and field quality issues for Hussmann products and submit field reports through a customer relationship management online-based program.

• Order parts to resolve equipment warranty and quality issues.

• With some guidance, manage all technical issues for delivered equipment to gain a positive resolution for the customer. This includes leveraging subject matter experts from other parts of the organization.

• Partner with the National Account Field Equipment Leads to assess situations and prioritize jobs.

• Communicate with customer representatives, contractors, and the National Accounts sales organization on the status of all equipment issues, both positive and negative.

• Communicate issues and provide feedback to sales and engineering departments as required. 

• High school diploma required. Bachelor’s degree preferred.

• 4 years of customer focus experience.

• Possess aptitude to comprehend mechanical systems; experience with electrical or refrigeration background preferred.

• Ability to work independently.

• Capacity to develop positive relationships with contractors and customers.

• Excellent interpersonal and persuasion skills, both verbal and written.

• Solution-driven

• Ability to prioritize and manage multiple projects at the same time. 

Closing date: October 10th, 2024

The salary or hourly range of $50,050 – $96,250 is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.