Field Failure Analysis Engineer - Arista Networks

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We  believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Who You’ll Work With

As a Field Failure Analysis Engineer you have the opportunities to collaborate with many internal and external functions including FA/Repair Contract Manufacturers, Arista Manufacturing teams as well as our customers.
This position would be part of and reporting to the Failure Analysis Team under the Service organization at Arista Networks.

What You’ll Do

• Oversee hardware quality performance for assigned products, monitoring  field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
• Analyze RMA, Failure Analysis, and Repair data.  Identify trends and raise quality alerts when necessary.  Drive resolution, containment, and mitigation plans for such quality alerts.
• Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.
• Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
• Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
• Review and approve Failure Analysis results.  Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
• Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.
• Publish external-facing Failure Analysis Reports to Arista Support teams.
• Oversee the set-up of new products into Failure Analysis operations.
• Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory
• Provide support to Arista Account Teams by analyzing, publishing, and presenting failure analysis data for key customers.
• Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
• Experience in high-tech manufacturing (preferably networking equipment)
• Experience working with contract manufacturing partners
• Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
• Broad knowledge of test, diagnostics, failure analysis, and debug techniques
• Foundational knowledge in quality and reliability performance metrics
• Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
• Basic understanding of ERP systems and supply chain concepts
• Self-starter who has the ability to handle multiple tasks in a fast paced environment
• Ability to influence and motivate internal and external partners
• Strong communication and presentation skills
• Experience in Failure Analysis, Service, and Repair Operations a plus
• Ability to analyze data through high level visual summaries, trends and patterns

The new hire base pay for this role has a pay range of $130,000 to $150,000. 
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. 
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location. 

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Arista Networks is an equal opportunity employer.  Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law.  All your information will be kept confidential according to EEO guidelines.