Field & Help Desk Engineer - Ledgent Technology

Key Details:

• Direct Hire/Perm


• Location: In the field & Remote (hybrid, mostly in the field)


• Requirements: networking experience (configure and deploy network hardware and equipment), server applications (cloud and virtual, not as much on prem) - SharePoint/Exchange/Active Directory, desktop deployment.


• Tech Stack: Windows shop. Firewalls - SonicWall. VMWare (might be switching to Hyper-V). Cloud - Azure. Networking - Cisco and SonicWall.


• Pay: $28.85 - $43.27 / hour


• Must have reliable transportation. Mileage will be reimbursed.

Purpose:

Field Work: Provides support and completes small engagements/ small projects, both remotely and onsite, for Endsight's clients. Includes installing networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.

Help Desk Support: A typical day revolves around remote customer support on a variety of platforms and technologies.

Location: San Diego office (San Diego, Ca) and on-site at customer sites in San Diego and surrounding areas.

Qualifications Required:

• Must have 3 years minimum Field/ Onsite Engineer or IT Help Desk experience


• Previous MSP experience is strongly preferred


• Strong aptitude for Customer Service


• Ability to self-schedule and project plan for small engagements


• Ability to organize and manage multiple priorities


• Excellent analytical, verbal, and written communication skills


• Ability to adapt quickly to new technologies and changing business requirements


• Able and willing to collaborate as part of a team


• Respond to emergency situations effectively, maintaining poise and focus

Qualifications Preferred (not required):

• Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix


• Bachelor's degree (in a related field) or equivalent experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.