Field Human Resources Coordinator- HR (Bilingual) - Personal Touch Home Care of N.Y. Inc
Queens, NY
About the Job
Field Human Resources Coordinator- HR (Bilingual)
Long Island City, Queens, NY
About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.
Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:
• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.
Job Summary: The Field HR Coordinator is responsible for the implementation and maintenance of all Federal, State, City and company compliance requirements for all caregivers- (HHA,PCA,HMK,HSK,PA), professional and paraprofessional staff (RNs, RN-Instructors, RN-FFS, LPNs, etc.) to ensure a certified status. The Field HR Coordinator is responsible for the full life cycle of all caregivers, LPNs, RN-FFS, to include on-boarding/off-boarding, licensing, orientation of applicants, both certified as well as those applicants completing the HHA/PCA/ACD and Competency evaluations’ training programs.
**Bilingual in Spanish, Russian, Mandarin, Creole or French preferred.
Key Responsibilities:
Conduct and assist in paperwork completion for and during Orientation.
Enter new professional and paraprofessional files into the systems.
Review and maintain all mandatory paperwork of the employee's personnel file.
Verify compliance related to items such as licenses, certificates, etc.
Track and monitor compliance status of professional and para-professional staff.
Update and input personnel information in the systems.
Verify that all required documentation pertaining to the HHA/PCA/PA/LPN/RN/FFS etc., is properly and accurately scanned into the secured document storage portal.
Ensure all documents are scanned in a way which is legible for future reference.
Ensure that all uploaded documentation is properly indexed on DocuWare.
Schedule professional and paraprofessional staff for In-services, Annual Competency Evaluation(OBRA), physicals and other periodical compliance requirements, to maintain compliance.
Perform continuous internal audits of personnel files, as per protocol to ensure on-going compliance.
Assist during external audits, as requested.
Assist with translations and document completion via phone, in -person, during classes /trainings, etc..
Adhere to the Federal, State, City and Organization’s record keeping care regulations, procedures and standards.
Comply with all Company’s policies, procedures and code of conduct.
Perform other tasks as requested.
Skills and Abilities:
- Exceptional customer service and professional demeanor.
- Excellent communication skills including active listening.
- Excellent attention to detail.
- Ability to handle a large volume of calls/In-person visits and prioritize follow up.
- Strong organizational and time management skills.
- Excellent interpersonal skills.
- Solid problem-solving and critical thinking skills.
- Ability to always maintain confidentiality and discretion.
- Ability to work both independently and as part of a team.
- Ability to see a task through its completion.
- Ability to learn new software.
- Ability to travel between locations as needed.
Qualifications:
- At least 18 years of age.
- Minimum of high school education or a General Education Development certificate (GED)
- Proficiency in Microsoft Office Suite computer skills
- Experience with HHAeXchange a plus
- Understanding of the Home Health Care field/market a plus
- Prior experience in a Call Center environment a plus
- Bilingual-Spanish, Russian, Mandarin, Creole, French preferred
Working Conditions:
- This position operates in an office environment.
- Able to perceive and follow written instructions, verify, documents and log in information accurately.
- Able to perceive, convey, relay and clearly exchange and communicate information verbally, over the phone, etc.
- Able to document information on software portal.
- Able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.
- Able to remain sedentary for prolong periods of time.
- Able to lift up to 25 pounds at times.
Pay: $18.00-$20.00 per hour
Job Type: Full-time
We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.