Field Implementation Coach - Clinton, MD - State Farm

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!  Khakis optional. . . 

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

Do you have a passion for coaching small business owners?  Are you always looking for ways to be more efficient at work? Are you interested in sharing your passion for marketing with small business owners? Are you motivated by the challenge of influencing others to adopt new technology?  If so, the Field Implementation Coach role is for you!

The Field Implementation Coach (FIC)- Proximity focuses on the adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience. The FIC will actively engage in ongoing face-to-face interactions with agents and team members to directly influence the adoption of crucial capabilities and drive behavioral changes that align with our business priorities. Support and agent interactions will also be provided through computer/video and phone channels.

The FIC role is a remote proximity based worker position which requires the selected candidate to work out of his/her home and to reside in or within 30 minutes or 30 miles of the Clinton, Maryland Sales Territory within six (6) months of his/her start date. The Clinton territory spans Prince Georges, Charles, St. Mary, and Calvert Counties.  Relocation benefits do not apply.

The ability to work extended hours is required of a selected candidate. Overnight travel will be required on an occasional basis. These requirements are subject to change based on business need.  State Farm provides a tablet/computer, cell phone, other equipment based on business need, as well as reimbursement for business mileage. 

Field Implementation Coaches:

• Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools.
• Executes on activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders to provide integrated technology and system consulting for agents and agents' team members.
• Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach.
• Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives.
• Partners with field leaders to drive adoption of enterprise initiatives and market area priorities.
   

Required Skills

• Learning Agility
• Technical Acumen Agent Office System Process
• Goal Setting
• Influence and Persuasion
• Process Adherence

 Additional Details:

• Must maintain access to a method of transportation to satisfy job requirements, which includes traveling to State Farm locations (agents’ offices, market area offices, etc.).
• Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm.
• May be required to work irregular hours.

Competitive candidates will have the following:

• Bachelor’s Degree or higher-level education is desired.
• An understanding of insurance industry, competitive environment, and business area specific needs.
• An understanding of company operations and agency business practices and workflows.
• An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment.
• Ability to learn web and non-web programs to drive adoption and use of new systems and processes.
• Ability to gather, analyze, and interpret data and reports.
• Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word).
• Strong relationship building skills.
• Strong initiative with proven ability to work in a collaborative team environment.
• Strong written and oral communication skills.
• Enjoys working with others one-on-one and in group settings, both face-to-face and virtually, leveraging technological capabilities.
• Agency experience is preferred but not required, and not limited to:
• Improve sales and office processes to align with Enterprise priorities and Agent goals in multiple lines by providing agent support with marketing & technology process strategies.
• Ability to have conversations to identify gaps in processes and recommend tactics for agent selection and implementation to close gaps.
• Have technical expertise regarding all technology platforms: ECRM (Salesforce), Agency Business System (ABS), NECHO, Integrated Auto, Good Neighbor Connect, Drive Safe & Save, etc. and the ability to influence early adoption of other State Farm platforms and initiatives.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

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