Field Maintenance and Repair Technician - San Jose; East Bay , CA - Full Time - Smarte Carte

Field Maintenance and Repair Technician – servicing Milpitas, East Bay area - Full-time

$26.50 - $27.50 / hour

Benefits and Bonus eligible!

Weekends and holidays may be required but generally this position works Mon - Fri.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BENEFITS
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

BASIC FUNCTION

Seeking a self-motivated individual for a full-time Field Maintenance and Repair Technician position. This position will work a defined schedule at locations within an assigned route radius (East Bay malls, Planet Fitness locations, other locations as needed with a significant amount of time at the Great Mall).  Duties will include, but are not limited to, performing monthly cash collections, repairing, cleaning and performing regular maintenance on strollers, massage chairs, and stroller vending systems. We are looking for the right person to join our team, so we are willing to train that candidate on our job functions. Daily local travel (mileage reimbursement). 

KEY RESPONSIBILITIES

• Inspect and perform maintenance on equipment, including Strollers, Massage Chairs, Lockers and Stroller Vending Systems.
• Clean strollers, massage chairs, stroller vending equipment, and locker systems to ensure clean and functional equipment is always available for customers.
• Develop and maintain strong relationships with key stakeholders.
• Perform cash collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Maintain database to record tasks, equipment meter readings, and service history of equipment.
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning supplies.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Responsibility for P&L, with the expectation to deliver excellent results vs. annual plans.
• Weekend, and Holiday work may be required though this position has general workdays Mon-Fri.
• Other duties assigned as needed by management

EXPERIENCE

• Minimum 3 years in a customer service role
• 3 years of field-based product support experience (route) is preferred
• Some level of mechanical and diagnostic aptitude, including root-cause analysis. Smarte Carte has a comprehensive training program, which includes how to complete repairs on all equipment.
• Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
   

EDUCATION

• Technical Degree or similar preferred

LICENSES & CERTIFICATIONS

• Valid Drivers license required

PHYSICAL REQUIREMENTS

• Lift 40 lbs. to waist height
• Push/Pull 75-100 lbs.
• Bend and stoop, walk and stand for long periods of time
• Visual acuity/manual dexterity to perform mechanical and electrical repairs

#LI-VG1

Experience

Required

• 3 year(s): Customer Service experience

Preferred

• 3 year(s): Field based product support experience (route) preferred

Education

Preferred

• Technical/other training or better

Licenses & Certifications

Required

• Drivers License

Skills

Required

• Cleaning
• Driving
• Time Management
• Prioritizing
• Customer Service
• Communication
• Troubleshooting

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Required

• Self-Starter: Inspired to perform without outside help

See job description