Field Operations Manager - AXS - AXS - Tempe, AZ

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Field Operations Manager to join our team in Tempe, AZ. In this role, you will oversee the team responsible for information strategy, technology utilization, logistics, scheduling, event optimization, and staffing. You will drive efficiency and innovation by crafting and executing event strategies, integrating ticketing, and optimizing logistics and scheduling. Additionally, you will ensure seamless event execution and appropriate staffing to support organizational goals.

What Will You Do?

• Engage with clients and external teams to understand their requirements and concerns.
• Coordinate on-site activities to meet client expectations and deliver exceptional service.
• Address any client concerns promptly and effectively to maintain positive relationships.
• Participate in client meetings to provide strategic input and insight into on-site operations.
• Proactively identify challenges and devise effective solutions to ensure smooth field operations.
• Collaborate with stakeholders to implement strategies that enhance event outcomes and attendee satisfaction.
• Work closely with the field operations team to develop comprehensive logistics plans for each festival or event.
• Plan and oversee site setup, vendor coordination, equipment rental, transportation, and technology integration.
• Manage/co-manage events and team members on-site and in advance of events.
• Ensure efficient scheduling and staffing to meet operational requirements and event timelines.
• Facilitate the integration of technology solutions and systems on-site to enhance event experiences.
• Coordinate with technical teams to ensure the seamless functioning of ticketing equipment, communication systems, and other technology infrastructure.
• Troubleshoot any technical issues that may arise during events and implement timely resolutions.
• Regularly travel and provide on-site support during festivals and events.

What Will You Bring?

• BA/BS Degree (4-year) in Event Management, Business Administration, or a related field.
• 2-4 years proven experience in event coordination, preferably in the festival or entertainment industry.
• Strong organizational and multitasking abilities with meticulous attention to detail.
• Excellent communication and interpersonal skills to liaise effectively with clients, vendors, and internal teams.
• Proficiency in logistical planning tools and software, as well as a basic understanding of event technology.
• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
• Willingness to travel extensively up to 75% of the time.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

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