Field Operations Manager - Walker-Miller Energy

Company Overview:

Walker-Miller Energy Services is a 24-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E- Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary:

We are seeking an experienced Field Operations Manager to lead the field team and activities for a large-scale residential energy efficiency program in Michigan. The ideal candidate will have at least 3-5 years of experience in managing a field team and a strong understanding of energy efficiency for residential and multi-family sectors. This role requires significant experience in home and building assessments, quality assurance and quality control processes, and supervising a field team.

Essential Responsibilities:

• Embrace and operate within the core values.
• Lead the field team for a large-scale residential energy efficiency program in Michigan.
• Support field team members in multiple locations conducting field operations (including assessments and QA/QC) with troubleshooting, customer issues, and logistics.
• Provide technical assistance and oversight to team members.
• Develop field operations and procedures and manage workflow/processes.
• Provide direct supervision, support, and training to team members.
• Facilitation of internal and external field operations meetings with partners and clients.
• Review field data and track progress vs. metrics to program management on a regular basis.
• Identify and implement opportunities for improvement.
• Serve as a resource for program and department team members on comprehensive and detailed assignments, including field activities.
• Coordinate with internal teams, including engineering, finance, and marketing, as needed.

Minimum Qualifications:

• Associate's degree, or equivalent work experience.
  • Minimum of 4 years of applicable experience (field operations, team management, and assessments, QA/QC), in lieu of an associate's degree.
• Minimum of 3-5 years of applicable experience (field operations, team management, and assessments, QA/QC).
• Proven ability to manage the field activities of a large-scale program successfully.
• Strong understanding of energy efficiency principles, practices, and technologies for residential and multi-family buildings, and an understanding of electrification projects and initiatives.
• Detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to handle a wide variety of tasks and work in a fast-paced environment.
• Analytical and problem-solving skills with a focus on continuous improvement.
• Proficiency in project management software and tools.
• Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Outlook.

Desired Qualifications:

• Bachelor's degree
• 5+ years of experience in field operations in the energy efficiency sector in Michigan.

Licenses & Certifications:

• BPI Building Science Principles Certification, preferred.
• Envelope Professional Certification, preferred.

Travel Requirements:

• Willing to travel (within Michigan) at least 50% of the time.

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
• The team member is frequently required to stand, walk, kneel, crouch, and/or crawl.
• Ability to lift up to 30 pounds.
• Noise level is typically low to moderate.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

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