Field Operations Manager -- Fulltime -- Minneapolis, MN (Onsite) - Lorven technologies

Job Title: Field Operations Manager

Location: Minneapolis, MN (Onsite)

Duration: Fulltime

Job Description:

• This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Embrace and operate within our core values.
• Hire, train, and supervise a group of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealing
• Creation and management of 30-60-90 training for new hires
• Identify and schedule internal and external training opportunities to develop staff
• Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments
• Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently
• Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service
• Support multiple crews in multiple locations conducting field operations with troubleshooting, customer issues, and logistics
• Provided technical assistance to crews
• Be responsible for inventory control of DI product, individual tools, and team tools
• Conduct combustion safety retesting and project post inspections
• Resolve customer complaints
• Approve installation summary sheets and verify that all work is complete and documented
• Coordinate with the program project coordinator to ensure entry of all projects into the database
• Set and track energy savings and other performance related goals for Energy Advisors and installation crews
• Approve all timesheets, expense reports, and leave requests for assigned personnel
• Assist with performance review writing and presentation to the assigned personnel
• Assist with conducting disciplinary action as required

Duties and responsibilities may include:

• Collaborate with program management to share best practices and continually improve operations.
• Provide assistance with marketing strategy.
• Prepare monthly and quarterly reports for clients and Franklin executives.
• Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed

Basic Qualifications

• High school diploma or equivalent with 5 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
• Associates degree or higher with 3 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
• Experience in field management of multiple crews
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook
• Strong data entry skills in tracking systems/databases
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages, and ratios

Desired Qualifications

• Background preferred in one or more of the following: - Preferred
• Building science & design
• Building envelope
• Weatherization, or related fields
• Building maintenance, home inspection
• HVAC, lighting, controls, renewable energy
• Knowledge of construction tools - Preferred
• Experience in customer service, sales, and/or field work Preferred
• Salesforce experience - Preferred

Licenses & Certifications

• Valid driver's license and reliable transportation
• BPI certification

Travel Requirements

• Willingness to travel up to 80% of the time, including occasional overnight travel