Field Operations Manager - Walker-Miller Energy

Company Overview:

Walker-Miller Energy Services is a 24-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency.  We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.   

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E-  Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary:

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.

The Field Operations Manager is primarily responsible for supervising field personnel who install energy efficient equipment and products.  You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

Job Description

Position Duties and Responsibilities:  This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within our core values.
• Hire, train, and supervise a group of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealing
• Creation and management of 30-60-90 training for new hires
• Identify and schedule internal and external training opportunities to develop staff
• Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments
• Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently
• Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service
• Support multiple crews in multiple locations conducting field operations with troubleshooting, customer issues, and logistics
• Provided technical assistance to crews
• Be responsible for inventory control of DI product, individual tools, and team tools
• Conduct combustion safety retesting and project post inspections
• Resolve customer complaints
• Approve installation summary sheets and verify that all work is complete and documented
• Coordinate with the program project coordinator to ensure entry of all projects into the database
• Set and track energy savings and other performance related goals for Energy Advisors and installation crews
• Approve all timesheets, expense reports, and leave requests for assigned personnel
• Assist with performance review writing and presentation to the assigned personnel
• Assist with conducting disciplinary action as required

Other duties and responsibilities may include:

• Collaborate with program management to share best practices and continually improve operations.
• Provide assistance with marketing strategy.
• Prepare monthly and quarterly reports for clients and Franklin executives.
• Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed

Basic Qualifications

• High school diploma or equivalent with 5 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
• Associates degree or higher with 3 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
• Experience in field management of multiple crews
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook
• Strong data entry skills in tracking systems/databases
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages, and ratios

Desired Qualifications

• Background preferred in one or more of the following: - Preferred
  • Building science & design
  • Building envelope
  • Weatherization, or related fields
  • Building maintenance, home inspection
  • HVAC, lighting, controls, renewable energy

• Knowledge of construction tools - Preferred
• Experience in customer service, sales, and/or field work – Preferred
• Salesforce experience - Preferred

Licenses & Certifications

• Valid driver's license and reliable transportation
• BPI certification

Travel Requirements

• Willingness to travel up to 80% of the time, including occasional overnight travel

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• The employee is frequently required to stand, walk, kneel, crouch, and/or crawl
• Ability to lift up to 30 pounds
• Noise level is typically low to moderate

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)