Field Production Service Technician - Geopaq Logic

Position: Field Production Service Technician
Location: Little Rock, AR (On-Site)

Full time

Position Summary:

• A successful Field Production Service Technician is able to incorporate exceptional customer service, mechanical skill, and basic electronics knowledge to care for growing customer base.
• Field Production Service Technicians spend their days visiting Client customer sites to service, repair, and maintain Canon, Oce, and/or other print production equipment. In addition to assisting with the equipment needs of our customers, it is the responsibility of Client Field Production Service Technicians to effectively communicate with customers about technical and non-technical information regarding their equipment.

We arm our Field Production Service Technicians with the necessary training (certifications), tools, and parts to be successful in the field.

Job Requirements - Technical:

• Strong electromechanical and mechanical aptitude, basic electronics knowledge, and information technology (IT) networking knowledge is desired
• The ability to diagnose quickly and accurately mechanical, electrical, and IT problems
• A+ and/or Network+ Certification and knowledge of information technology networking is a great asset to this position
• Strong computer literacy
• Previous experience and/or Certifications with Canon and/or HP is a plus
• Technical degree or equivalent is preferred
• Installation - Maintain - Repair, Skilled Labor - Trades, Customer Service.

Job Requirements - Personal:

• Strong interpersonal skills to communicate effectively with customers
• Exceptional customer service skills
• Professional appearance, demeanor, and attitude
• Strong organizational and time management skills
• Cost conscientious
• Problem solves in challenging situations to achieve a positive result
• Ability to work under time constraints and in high-pressure situations
• Reliable transportation and a valid Texas driver's license are required
• Clean driving record
• Self-disciplined, mature, honest, professional, and courteousness.