FIELD PROPERTY CLAIMS REPRESENTATIVE - REMOTE SUNBURY OH at The Carlisle Group

The Carlisle Group has been retained to find a Field Property Claims Representative in the greater Sunbury, OH area. Our client is a mutual insurance company that was founded in 1901. The company has had an AM Best “A” rating for 31 consecutive years and has been on the prestigious Ward’s Top 50 list nine times. This role is a work-from-home, in the field, property claims opportunity with quarterly meetings at the headquarters in Bucyrus, OH.

Summary:

Works independently in a flexible and fast-paced environment in the field and virtually to investigate, evaluate, negotiate, and resolve claims for our members and customers. Complies with company procedures and Fair Claims Practices of each state.

Essential Functions:

• Conducts investigations of property claims; documents claim activity and supports proper claim resolution.
• Executes prompt and accurate recording of facts in claim files; demonstrates a proactive pursuit of information relevant to the insurance claim in addition to timely and professional communication (verbal and written) with customers regarding their claims.
• Conducts an analysis of loss information and accurate application of policy terms in addition to an independent review of application coverage forms and endorsements to support fair and accurate claim resolutions.
• Promptly contacts involved parties to gather initial information; subsequently coordinates onsite appointments or utilizes technology to identify cause of loss and scope of repair.
• Determines and negotiates settlement amounts, according to the policy terms. Supports all loss and expense payments with proper documentation, in compliance with authority and check security procedures.
• Implements proactive and meaningful methods to progress claim resolution; maintains an active diary to efficiently review pending files, communicates with involved parties, and conducts an appropriate evaluation of Loss Reserves.
• Keeps apprised of industry trends, related changes in the law, and continuously develops skills relevant to all aspects of Property Claims.
• Delivers exceptional customer service throughout the duration of a claim. At times, this may include After Hour escalated emergencies and storm response.
• Maintains pro-active agency relations in assigned territory with visits and communication.