Field Quality Specialist - Riverstone Logistics

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

 

Position Summary  

The Field Quality Specialist (FQS) is responsible for all aspects of inspecting new construction for installation of appliances. This includes water, power, electrical outlets, flooring, cabinetry, and other functions.  The FQS is responsible for communication between the client, construction managers, and Riverstone General Manager. The FQS will schedule delivery and install with builders, maintain calendars, and reschedule delivery/installs when a site is not ready. The FQS will adhere to OHSA guidelines while on job sites and enforce all company policies and procedures to create a safe, secure, clean, and productive work environment. The FQS will maintain a positive attitude with any other duties as assigned.  

 

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following:

• Establishing and maintain positive working relationship across key stakeholders, sites construction managers, and business partners 

• Ensure the construction managers' sites are adhering to site readiness guidelines, specifications, municipality codes, and regulations and is secure to have appliances brought in to install.  

• Conduct regular audits on site readiness, PPE/Safety, quality of installation and articulate findings back to team for continuous improvements 

• Coordinate, execute, and document routes, site verification forms, and rescheduling with construction managers 

• Cross-collaboration with General Manager, Routers, Builders, the Client, and 3rd party Motor Carrier delivery and installation teams via phone calls, emails, text messages, or TEAMs chats, and/or verbal communication 

• Schedule and reschedule orders in client’s system 

• Maintain an overall understanding of the client or builder needs and requirements  

• Performing other duties as assigned 

 

Non-Essential Duties and Responsibilities 

The non-essential functions include, but are not limited to the following:

• Ability to drive or travel to other states  

• Being able to stand for long periods of time 

• Ability to de-escalate and handle conflict 

• Ability to manage multiple projects at once 

• Being used to different weather conditions 

• Ability to be safe in active construction environments 

 

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various construction sites and locations within the specific region for the client.   

• Experience in construction, delivery, install and appliances  

• Attention to detail and strong work ethic  

• Communicate honestly and respectfully 

• Intermediate MS Excel skills

 

Preferred Qualifications (Knowledge, Skills, and Abilities) 

• Experience in installation of appliances preferred  

• Experience in quality control or scheduling preferred 

• Project Management (construction) experience preferred

 

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.  

  

Note 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

 

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

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