Field Sales Ops Specialist, GS S&O - T&C at Amazon Web Services, Inc. - A97
West Mclean, VA 22103
About the Job
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help close the global cloud skills gap, creating a world of builders and new possibilities for the AWS cloud? The AWS Training & Certification (T&C) team is looking for an experienced candidate to develop and implement customer-focused sales programs and tools and increasing the engagement between the AWS Account owners and AWS Training and Certification.
As part of the AWS Training and Certification Field Operations (T&C) team, your goal is to support the increasing sales of T&C offerings through AWS Account teams. To do this you will support sales programs and tools and will be responsible for collecting feedback from field sales, field sales operations, partner feedback, and their respective needs. You will transform insights into prioritized new field sales operations and support programs, make improvements to existing programs and the tools we use. You will also be responsible for working with Business Planning teams to quantify the impact of sales and field operation programs and tools.
The ideal candidate has both a strategic business background, as well as a deep understanding of customer experience, sales, and sales operations functions. You should be intimately familiar with one or more IT customer segments and verticals (e.g. enterprise, public sector, mid-market). You should have demonstrable success working with field sales and sales operations teams to support them and foster engagement with other teams. You should have a demonstrated ability to think strategically about business challenges, and are able to build and convey compelling plans and frameworks. You have the ability to balance multiple projects and work within a high-growth and constantly evolving environment. You have a passion for solving complex business challenges and thrive on constantly improving the customer experience.
Key job responsibilities
- Researches and understand how the AWS Sales and Sales Operations teams work across multiple Sales organizations; uses this knowledge to shape Field Operations initiatives
- Work with your counterparts in AWS Sales Strategy, Operations, Compensation, and Goal Planning
- Defines the key field sales support systems/mechanisms required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
- Leads work streams aimed at automation and enhancement for their immediate and broader business
- Work with AWS leaders and AWS customer-facing field teams, including their input into programs and tools
Work with AWS and T&C Analysts to obtain actionable data needed for Field Operations
- Understands and communicates the T&C Field Sales Operations vision to team members and neighboring teams
- Handle issues escalated from the AWS Sales and Sales Operations teams related to selling T&C offerings
- Manage the success of high-profile strategic projects, and provide data-driven recommendations
- Define, manage, and collect data for dashboards that monitors the performance of programs and tools across customers, partners, field sales, and other internal organizations within T&C
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
- Demonstrated experience working with and communicating with multiple international stakeholders and cross functional teams, including sales account management, business development, product management, product marketing, program management, legal, as well as partner communities
- Strong knowledge of project management lifecycle and framework.
- Excellent verbal and written communications skills, as well as the ability to work effectively across organizations, geographies, and cultures
- Bachelor's degree
- Ability to travel 10-25% as needed
- Strong familiarity in Go-to-Market strategy, customer experience design, customer success
- Extensive experience in an operations role, with a passion for finding and implementing operational improvements
- MBA
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
As part of the AWS Training and Certification Field Operations (T&C) team, your goal is to support the increasing sales of T&C offerings through AWS Account teams. To do this you will support sales programs and tools and will be responsible for collecting feedback from field sales, field sales operations, partner feedback, and their respective needs. You will transform insights into prioritized new field sales operations and support programs, make improvements to existing programs and the tools we use. You will also be responsible for working with Business Planning teams to quantify the impact of sales and field operation programs and tools.
The ideal candidate has both a strategic business background, as well as a deep understanding of customer experience, sales, and sales operations functions. You should be intimately familiar with one or more IT customer segments and verticals (e.g. enterprise, public sector, mid-market). You should have demonstrable success working with field sales and sales operations teams to support them and foster engagement with other teams. You should have a demonstrated ability to think strategically about business challenges, and are able to build and convey compelling plans and frameworks. You have the ability to balance multiple projects and work within a high-growth and constantly evolving environment. You have a passion for solving complex business challenges and thrive on constantly improving the customer experience.
Key job responsibilities
- Researches and understand how the AWS Sales and Sales Operations teams work across multiple Sales organizations; uses this knowledge to shape Field Operations initiatives
- Work with your counterparts in AWS Sales Strategy, Operations, Compensation, and Goal Planning
- Defines the key field sales support systems/mechanisms required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
- Leads work streams aimed at automation and enhancement for their immediate and broader business
- Work with AWS leaders and AWS customer-facing field teams, including their input into programs and tools
Work with AWS and T&C Analysts to obtain actionable data needed for Field Operations
- Understands and communicates the T&C Field Sales Operations vision to team members and neighboring teams
- Handle issues escalated from the AWS Sales and Sales Operations teams related to selling T&C offerings
- Manage the success of high-profile strategic projects, and provide data-driven recommendations
- Define, manage, and collect data for dashboards that monitors the performance of programs and tools across customers, partners, field sales, and other internal organizations within T&C
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
BASIC QUALIFICATIONS
- 4+ years of experience in sales and sales operations within the software, technology, or training industries- Demonstrated experience working with and communicating with multiple international stakeholders and cross functional teams, including sales account management, business development, product management, product marketing, program management, legal, as well as partner communities
- Strong knowledge of project management lifecycle and framework.
- Excellent verbal and written communications skills, as well as the ability to work effectively across organizations, geographies, and cultures
- Bachelor's degree
- Ability to travel 10-25% as needed
PREFERRED QUALIFICATIONS
- Experience working within the enterprise software or cloud computing industry is highly desired- Strong familiarity in Go-to-Market strategy, customer experience design, customer success
- Extensive experience in an operations role, with a passion for finding and implementing operational improvements
- MBA
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
