Field Service Engineer - Motive Workforce Solutions
Jacksonville, FL 32204
About the Job
The Field Service Engineer is a mobile repair person who travels from location to location within designated territory to perform new equipment installs, maintenance or repair/replacement of pre-existing ACT Chargers (or sub-assembly parts) that are deployed in various customer warehouses or dealer locations.
- Perform maintenance and service tasks for customers in assigned territory.
- Test, troubleshoot, and repair chargers.
- Prepare and submit work orders, expense reports and timesheets to the respective departments.
- Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
- Collaborate closely with technical team to resolve technical issues.
- Perform verification testing on PC boards and various assemblies.
- Understand customer requirements and accordingly recommend the right products or services.
- Manage all on-site installation, repair, and maintenance within the assigned territory and conduct client demonstration when required.
- Understand technical problems effectively through proper analysis, evaluation and diagnoses.
- Work with high voltages of 480VAC, 300VDC and below.
- Support improvements to test equipment and processes to reduce downtime.
- Provide training to customers about product usage and maintenance.
- Build positive relationships with customers by providing outstanding and excellent services.
- Prepare and attach Green Tag on replaced part/s, upkeep maintenance records, warranty contracts, Warranty/Service Work Order or installation report and other service reports to senior managers.
- Perform all other duties as required.
Skills / Other:
- Ability to define problems and draw valid conclusions on the work that needs to be performed.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Analytical ability to prioritize work and move from task to task.
- Ability to deal with difficult situations and maintain a positive attitude.
- Strong electrical and mechanical aptitude.
- Strong English communication skills both verbal and written.
Experience:
- Equipment troubleshooting skills and know-how: minimum 3 years hands-on experience
Pay: $70,000 - $80,000
- Perform maintenance and service tasks for customers in assigned territory.
- Test, troubleshoot, and repair chargers.
- Prepare and submit work orders, expense reports and timesheets to the respective departments.
- Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
- Collaborate closely with technical team to resolve technical issues.
- Perform verification testing on PC boards and various assemblies.
- Understand customer requirements and accordingly recommend the right products or services.
- Manage all on-site installation, repair, and maintenance within the assigned territory and conduct client demonstration when required.
- Understand technical problems effectively through proper analysis, evaluation and diagnoses.
- Work with high voltages of 480VAC, 300VDC and below.
- Support improvements to test equipment and processes to reduce downtime.
- Provide training to customers about product usage and maintenance.
- Build positive relationships with customers by providing outstanding and excellent services.
- Prepare and attach Green Tag on replaced part/s, upkeep maintenance records, warranty contracts, Warranty/Service Work Order or installation report and other service reports to senior managers.
- Perform all other duties as required.
Skills / Other:
- Ability to define problems and draw valid conclusions on the work that needs to be performed.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Analytical ability to prioritize work and move from task to task.
- Ability to deal with difficult situations and maintain a positive attitude.
- Strong electrical and mechanical aptitude.
- Strong English communication skills both verbal and written.
Experience:
- Equipment troubleshooting skills and know-how: minimum 3 years hands-on experience
Pay: $70,000 - $80,000
Source : Motive Workforce Solutions
