Field Service Engineer - Aniai, Inc

About the Field Service Team 

The Field Service Team ensures Aniai builds lifelong customers across the globe. With the rapid deployment of our flagship product, Alpha Grill, our FSEs are out at customer sites training kitchen teams, leading installations and solving the unpredictable issues that happen in the startup environment. The Field Service Team has 8 members right now, 7 in Korea and 1 in our NYC HQ. We’re looking for another rock star to join our team in the early stages within the US market. 

About the Field Service Engineer (FSE) Role 

We are looking for a rock-star FSE to lead installations and maintenance for our robotic kitchen solutions. You will become the go-to expert for our customers and internal teams, lending your knowledge and skillset to optimize performance, provide technical support and education, and deliver exceptional customer service. 

Here’s the fine print: 

• Deployments: Install Alpha Grill in customer sites, ensuring proper configuration and calibration for optimal performance. 

• Training: Provide comprehensive training and guidance to customers on how to use Alpha Grill and what common issues they can resolve themselves. 

• Maintenance: Monitor Alpha Grill performance KPIs, identify areas of improvement, and promptly address customer concerns or issues. Troubleshoot issues remotely or conduct site inspections as needed. Carry out repairs, ensuring we meet standard service level agreements set. 

• Demos & Testing: Lead customer-facing demos alongside the Sales team and configure recipes on Alpha Grill using customers’ specifications. 

• Team Support: Support other Aniai teams with product expertise, specification requests and other customer inquiries where needed. 

• Other: We’re a growing team! There will be plenty of opportunities to support other initiatives, including growth plans, user guides and manuals, etc. 

Requirements

We ask Everyone at Aniai to: 

• Have a bachelor's degree.  

• Be excited to work at our NYC HQ 5 days per week. We pride ourselves in building community through our in-person culture. 

• Love burgers. What is your favorite burger? We want to know! 

• Communicate effectively and love cross-collaborative efforts. Our teams span across the US and Korea, which takes patience, kindness and communication to make it work. 

• Have a hustle mentality, solve problems and act quickly. We’re a rapidly growing startup, we don’t have time to waste. 

• (Bonus) Have experience in startups. 

• (Bonus) Have experience in robotics, kitchen equipment manufacturing, or restaurants. 

We ask FSEs at Aniai to: 

• Have an educational background in mechanical or electrical engineering. 

• Have made incredible impacts in their prior experience. We think this takes the equivalent of roughly 3+ years in Field Service to do. 

• Be top tier communicators. You not only possess a deep understanding of technical concepts, but you also know how to communicate these to non-technical audiences with ease. 

• Travel at least 50% to customer locations across the United States. Some areas are more rural and may require driving and a valid driver's license. 

• Solve problems every day. You most likely love puzzles and have a knack for finding creative solutions to the toughest issues. 

• Be organized in their approach to customer deployments and maintenance. Startups are chaos so we aim to find someone methodical and logical in everything they do. 

• (Bonus) Have experience in deploying and servicing robotic products! 

Don’t meet all our requirements? Don’t worry! We still want to meet you even if you find yourself only nailing 50%. So, if this feels like an incredible opportunity, apply anyways. 

Benefits

We’re focused on one thing and one thing only – growth. Our benefits reflect our ability as an early-stage startup to give our employees the space and resources they need to focus on growth and be successful here at Aniai. We hope to continue expanding our benefits as we expand our business, but today we offer the following: 

• Competitive Salary 

• Equity 

• 100% Covered Top-Tier Medical, Dental & Vision insurance 

• 15 Days PTO + 5 Paid-Sick Days + 7 Company Holidays 

• NYC HQ Loft with free coffee, snacks, drinks and more! 

• Newest Apple Macbook + other equipment necessary to do the job 

• Team bonding activities 

• Access to Alpha Grill, and we guarantee plenty of burgers!