Field Service Engineer - Stone Recruiting

Robotics Field Service Engineer

Job Description:

SRLLC's client is a growing international robot manufacturer that is seeking qualified individuals for a Robotics field service Engineer full time position. The position will be located at a satellite office in Novi, MI. This position is not directly with Stone Recruiting. 

Company Profile:

A worldwide mechatronics solution provider with 3 divisions, Textiles, Connectors and Robotics. With a workforce of over 6500 employees, the company is present in 27 countries supported by a comprehensive distribution network in 55 countries worldwide. Its North American headquarters is located in Duncan, South Carolina and has over 200 employees supporting all three divisions.

Roles & Responsibilities:

• Provide customers with in-house or on-site repair, troubleshooting, maintenance and programming services for their robots on an emergency or 24/7 basis.

• Manning customer service hotline

• Discuss, diagnose & repair of robot systems

• Document robot and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.

• Coordinate activities, update status and availability with Local Manager.

• Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.

• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.

• Communicate frequently with customer to ensure that all expectations are being met.

• Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty.

Requirements & Skills:

Education:

• Minimum Associate degree with equivalent technical education and experience

Language:

• Must be fluent in reading, writing and speaking both English and Spanish

Experience:

• Minimum of two years automation and / or technical service experience preferred but will consider a recent graduate from an accredited university.

• Electrical / Mechanical troubleshooting, teardown and repair experience

• Ability to learn structured text programming language.

Travel:
• Valid driver's license with good driving record
• Valid passport or capability to get a passport
• Willing and able to undertake travel up to 75% of the time throughout US, Canada and Mexico.
• Training may require international travel

Competencies:
• Ability to read and interpret electrical, mechanical prints and related technical documentation.
• Ability to effectively use a PC and Microsoft Office applications.
• Programming ability is a plus
• Quality and customer service driven to consistently satisfy internal and external customers
• Good technical writing and communication skills.
• Self-motivated, proactive, and resourceful
• Positive, professional attitude
• Customer oriented
• Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
• Reacts quickly and adapts to changes in priorities, circumstances and direction
• Works effectively with minimal supervision
• Bilingual is a plus (preferred: Spanish)
Offering a highly competitive compensation and benefits package, an excellent work environment, extensive training, technologically advanced products, and growth potential.