Field Service Engineer - Gpac

Field Service Engineer

We are seeking a dedicated Field Service Engineer to join our team. In this role, you will provide maintenance, repair, and installation assistance for CNC machine tools, both on location and via telephone. Your technical expertise and excellent customer service skills will ensure our clients receive top-notch support and solutions.

Essential Job Functions:

• Provide on-site and remote maintenance, repair, and installation assistance for CNC machine tools.
• Create and update technical documentation.
• Develop and analyze service-related reports.
• Collaborate with customer service engineers, offering assistance and training on new product lines.
• Build and maintain strong communication and customer service relationships.
• Manage difficult customer situations positively, respond promptly to needs, and solicit feedback for service improvement.
• Perform other duties as assigned.

Minimum Requirements:

• Bachelor’s or Associate’s degree in a technical field preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with CNC machines, particularly Fanuc, Mitsubishi, and/or Siemens controls, is a plus.
• Strong verbal and written communication skills with a focus on customer service.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Basic computer skills, including proficiency in MS Word, Excel, and Outlook.
• Adaptability to changes in the work environment, with the ability to manage competing demands and unexpected events.
• Willingness to travel up to 80% in a multi-state region; travel may be by driving or flying. When not visiting customers, work will be based at the Technical Center.

If you are a technically skilled individual with a passion for customer service and teamwork, we encourage you to apply for this exciting opportunity as a Field Service Engineer.

Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted. If you would like to learn more about Manufacturing opportunities, contact Dan Poel with gpac. Resumes can be confidentially sent to dan.poel@gogpac.com

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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.