Field Service Engineer (Santa Clara, CA) - Prosum

Job Title:  Field Service Engineer
Salary Range: $95k to $100k

Job Summary: The Junior Field Service Engineer is responsible for providing independent field service engineering activities to Company customers. This entry-level position involves troubleshooting complex products and problems, responding to service calls, providing over-the-phone consultation, scheduling and performing repairs on Company products at customer sites, and conducting preventative maintenance. The Junior Field Service Engineer also establishes and manages a local maintenance service.

Essential Job Functions - Field Service Engineering:

1. Receive service calls from customers.
2. Determine customer needs or problems and respond accordingly.
3. Provide over-the-phone consultation and advice to customers.
4. Respond to emergency customer situations.
5. Schedule and perform repairs on Company products at customer sites.
6. Perform preventative maintenance on Company products.
7. Establish and manage a local maintenance service.

Qualifications for the Role:

1. Bachelor's degree in Engineering or related field.
2. Relevant internship or work experience in a similar role is a plus.
3. Strong technical and analytical skills.
4. Excellent problem-solving abilities.
5. Ability to work independently and in a team.
6. Effective communication skills for customer interactions.
7. Willingness to respond to emergency situations and travel as needed.
8. Knowledge of preventive maintenance procedures.