Field Service Engineer / Sr. Specialist - Johnson and Johnson

Johnson and Johnson Vision, part of the Johnson & Johnson Medical Devices Companies, is recruiting a Field Service Engineer / Sr. Specialist . The candidate must reside in the Tampa, FL/Orlando, FL area.

Candidate must have a valid US driver's license.

Candidate will be in the field 75% of the time and 25% in their home office.

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com .

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

This position provides on-site technical product services including installations, upgrades, preventative maintenance, and repairs for customers/sales group. This job is not eligible for sales incentives/sales commissions.

Adheres to environmental policy, procedures, and supports department environmental objectives.

KEY RESPONSIBILITIES:

• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.

• Functions as a primary resource for stakeholders.

• Provides frequent status updates and documented service reports to stakeholders.

• Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and perform other additional duties or projects as assigned.

• Ensures that installation, maintenance, and other work necessary is completed on time.

• Identifies problems and recommends resolutions on existing products and procedures.

• Analyze service data, to schedule proactive and reactive service.

• Work closely with colleagues for knowledge and skills transfer.

• Ability to operate and maintain a corporate vehicle.

• Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.

• Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.

• Ability to acclimate to modified schedules

• Assists in the development of equipment maintenance and performs other additional duties or projects as assigned.

• Documents and reports on field service activities as well as incorporates and promotes process improvements.

• Conducts new product evaluations.

• Participates in the generation of technical bulletins and basic operations and service procedures.

• Technical proficiency on one or more product line modalities

• Problem-solving & troubleshooting skills.

• Customer service experience & data analysis experience
• Good verbal & written communications skills.
• Proficiency with Microsoft Office.
• Experience driving customer satisfaction and work improvement.
• This position requires you to be in the office (home) 25% & in the field 75%
• Ability to travel on short notice & do frequent air travel.
• A valid US Driver's license & ability to operate a vehicle.
• Ability to work weekends and "off hours" as needed to support customer and business needs.
• Ability to do heavy lifting of equipment and excessive standing, lifting, and bending will be required.
• Ability to wear personal protective equipment (PPE).
• Respect and always apply safety rules and procedures.
• Use personal protective equipment (PPE) and safety devices related to health, safety, or environment.
• Participate in incident investigation.
• Standard test equipment to include digital multimeter.

Education:

• Associate's degree or Technical Certification required (Electronics, Bio-Medical, Optical, Mechanical) is required. Bachelor's degree preferred.

Required:

• A minimum of 4 years of experience

• Computer skills, familiar with Microsoft Office, Tableau, and similar software applications.

• Maintains healthcare vendor credentialing as an employee for J&J Vision.

• Up to 75% of travel, both domestically and internationally, with the ability to travel on short notice.

• Works remotely 25% of the time, with 75% fieldwork.

• Strong problem-solving, troubleshooting, and customer service skills.

• Data analysis experience.

• Excellent verbal and written communication skills.

• Proficient in Project Management, Presentation, and organization.

• Proficiency in Microsoft Office applications.

• Demonstrated experience in driving customer satisfaction and work process improvement.

• Ability to work weekends and off-hours to meet customer and business needs.

• Valid US Driver's license and ability to operate a vehicle.

• Ability to lift heavy equipment and perform tasks requiring standing, lifting, and bending.

• Complies with safety rules and procedures, including wearing personal protective equipment (PPE).

• Participates in incident investigations as needed.

• Uses standard test equipment, including a digital multimeter.

This position is eligible for a company car through the Company's FLEET program.

This position is overtime eligible.

This job posting is anticipated to close on 10/2/2024. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Employees are eligible for the following time off benefits:

• Vacation - up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
• Holiday pay, including Floating Holidays - up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below.

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .]