Field Service Engineer - Latitude Inc
West Case, MD 21201
About the Job
Duties
- Perform maintenance, installation and troubleshooting on AV System products at customer locations.
- Provide technical support to company factory and sub-contractors during module and equipment assembly and start up.
- Diagnose audiovisual, videoconferencing, and IT-related system problems.
- Proactively manage and resolve system auto-generated Service Tickets.
- Repair audiovisual, videoconferencing, and IT-related systems when possible, including re-terminating various cables.
- Provide remote end-user and concierge AV & IT system support.
- Configure and program equipment for various applications.
- Interface with manufacturers to identify and resolve issues.
- Make recommendations as to whether it is better to repair or replace a defective product.
- Effectively communicate and document activities such as keeping records up to date and entering accurate timesheet information
- Deliver technical training and guidance to clients and team members.
- Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service.
- Professionally represent the company with Senior-level clients showing empathy, patience, and competence
- Clearly communicate complex technical concepts to peers, clients, and management
Requirements
- 2+ years of AV experience is required.
- Formal education in electronics or related field is preferred.
- Experience with Enterprise VC solutions both hardware and software. (Zoom, Google Meet, Bluejeans, Cisco)
- AVIXA General CTS is preferred.
PI249230832
Source : Latitude Inc