Field Service Manager Branch at Crown Equipment Corporation
Orlando, FL
About the Job
Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries
Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Responsibilities:
Direct, manage, train, motivate, and monitor job performance of Field Service Technicians
Ensure safety practices
Review paperwork and timecards.
Recruit, interview, develop, and evaluate service personnel
Counsel direct reports.
Maintain good customer relations and improve customer retention
Maintain direct contact with current or prospective customers
Resolve complaints
Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business
Administer Company goals and policies
Maintain paper flow, records, and reports.
Qualifications:
High school diploma and prior experience as a Field Service Technician
Prior experience as a Dispatcher and/or Supervisor preferred
Strong technical/repair knowledge
Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
Valid driver’s license, good driving record, and the ability to safely operate lift trucks
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States
This is not a position for which sponsorship will be provided
Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries
Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Responsibilities:
Direct, manage, train, motivate, and monitor job performance of Field Service Technicians
Ensure safety practices
Review paperwork and timecards.
Recruit, interview, develop, and evaluate service personnel
Counsel direct reports.
Maintain good customer relations and improve customer retention
Maintain direct contact with current or prospective customers
Resolve complaints
Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business
Administer Company goals and policies
Maintain paper flow, records, and reports.
Qualifications:
High school diploma and prior experience as a Field Service Technician
Prior experience as a Dispatcher and/or Supervisor preferred
Strong technical/repair knowledge
Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
Valid driver’s license, good driving record, and the ability to safely operate lift trucks
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States
This is not a position for which sponsorship will be provided
Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
