Field Service Manager - Grand Rapids MI - Applied Innovation
Grand Rapids, MI 49512
About the Job
Applied Innovation is seeking a high capacity, self-managed candidate to fill a full-time position as Field Service Manager, supporting West Michigan and headquartered in Grand Rapid, MI.
Responsibilities for this position include, but are not limited to:
Responsibilities for this position include, but are not limited to:
- Lead a team that supports Canon, Oce, and production-level office equipment sold by or under contract with Applied Innovation.
- Maintain proper levels of staffing to meet or exceed Applied Innovation’s standards for response time
- Collaborate with sales team
- Ensure team members have access to the knowledge and tools necessary for success
- Ensure team members represent Applied Innovation well in all interactions
- Daily and long-term success of the team
- Business planning
- Benchmarking
- Continual improvement/development
- Monthly one-on-one and team meetings
- Review all client feedback and take appropriate action to resolve any issues
- Maintain broad perspective to ensure company, department and team success
- Minimum of 5 years in our industry and/or previous management experience
- Excellent organization, communication and collaboration skills
- Superior planning skills
- Proven, creative problem solver
- High School Diploma or GED
- Valid Driver's License and a good driving record (No DUI's in the past 5 years)
Powered by JazzHR
Source : Applied Innovation