Field Service Manager - Residential Services - Noor Staffing Group

Position: Field Service Manager - Residential Services

Location- San Diego - 70% in office / 30% in the field

Salary- $95,000 + uncapped commissions, Year one OTE $150,000+, full benefits, 401K, profit sharing, great PTO, paid holidays, and other cool perks

Our client is one of the most reputable residential electrical service contractors in San Diego, providing 5 star service to San Diego county for almost 20 years. Due to massive growth they need a Field Service Manager who can sell, mentor, and motivate our team of 6 service technicians to deliver the best customer service experience to our customers.

Job Responsibilities:

• Responsible for technicians reaching their revenue and efficiency goals on a weekly and monthly basis
• Responsible for ensuring that technicians are achieving their KPI’s including close rate, average ticket and labor efficiency
• Maintain a positive and professional demeanor which encourages teamwork, continuous improvement,
• excellent workmanship and customer service and a high level of employee satisfaction
• Ongoing coaching for performance with specific positive and constructive feedback
• Recruiting, hiring, on boarding and training of technicians, installers, apprentices, warehouse staff and any other field positions
• Manage the safety of all employees, customers and job sites; hold weekly safety meetings
• Oversee the inventory management of the company: stay within material budgets and make parts and
• materials runs by field staff as infrequent and seamless as possible
• Perform frequent, random spot checks on company vehicles and the warehouse
• Verify truck inventory is being noted when used for a job and restocked by the Warehouse Administrator daily

Requirements:

• 5+ years of overall  relevant service experience in residential in-home services. This includes, restoration, general construction, electrical, plumbing, HVAC, Windows, Sidings, landscaping. You must have business to consumer experience as a service technician.
• 3+ years of management experience as a service manager
• Experience training, mentoring, and coaching technicians how to sell and hold them accountable to weekly, monthly, quarterly goals. 
• Must have a clean driving record and be able to pass a background check.