Field Service Operations Supervisor 1 - Mainspring Energy, Inc.

Company Overview

Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transition to the net-zero carbon grid.

The unique combination of attributes offered by Mainspring’s linear generator enables applications on both the commercial and utility sides of the meter for the $816B global electricity equipment market. We serve a wide range of Fortune 500 customers across markets and industries as well as top-tier utilities and other gridside providers.

We are looking to build relationships with people who share our values:

• Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.

• Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors.

• Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring’s business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.

Mainspring is based in Menlo Park and has partnered with top-tier investors and utilities such as Khosla Ventures, Bill Gates, NextEra, and American Electric Power. More information can be found at www.mainspringenergy.com.

Responsibilities

As a Field Service Operations Supervisor at Mainspring Energy, you will serve as a leader to deliver on customer availability to our growing fleet by maintaining our exciting and unique product. You will build and supervise a cohesive group of technicians and subcontractors through positive engagement of your coworkers. You will ensure that we maintain fleet uptime, plan and execute efficient service schedules and provide rapid response to reactive services.

You will be heavily involved in day-to-day operations and coordination tasks that enable the O&M Division within MSE to function effectively and efficiently and you will be hands-on in delivering on the field service schedule and execution through teamwork. Key responsibilities include:

• Setting and achieving daily/weekly/monthly Field Service team deliverables to meet schedule demand

• Monitor key process indicators to resolve issues before they impact O&M goals

• Work hand-in-hand with Field Service team members to coordinate and optimize field service workflow

• Provide direction and leadership to Field Service technicians

• Identify opportunities and drive solutions to improve efficiency

• Actively pursue the resources needed to ensure your team’s success

• Work collaboratively with Field Service Manager to balance resources and achieve O&M goals

• Above all, ensure a safe work environment is maintained at all times through active monitoring and through constant solicitation of continuous improvement ideas

• Supplement technician team by executing field service work as necessary

Qualifications

• Successful candidates will have 0 - 3 years supervisory experience in a Field Service, or R&D / manufacturing environment or demonstrated equivalent

• Experience in setting up field service or manufacturing processes, supporting R&D, as well as identifying and monitoring key process indicators

• Working knowledge and experience in applying Lean manufacturing concepts and tools

• Minimum High School Diploma; Bachelor’s Degree in a technical, engineering or relevant field is preferred

• Must be an effective communicator with solid collaboration and interpersonal skills and proven success working cross functionally at all levels

• Comfortable using Google or Microsoft documents and spreadsheets or equivalent.

The Bay Area salary for this role is $78k-$88k base + pre-IPO stock options + benefits. This position is on-site in Menlo Park, CA. The salary will be adjusted based on the experience of the employee.

Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.

In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.