Field Service Representative

Spokane, WA, US, 99216

Job ID:  500863

Central Pre-Mix Concrete Co., A CRH Company, values a culture of growth, development, and internal promotion.  We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies.  For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services.   We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.  

Position

In this role you’ll assist in job site coordination to ensure safe and successful delivery of our products, and maintain high quality communications between existing customer base, future customers, Dispatch, Sales, and Quality Control. If you have strong leadership skills, the ability to collaborate and communicate effectively with internal and external customers alike, and perpetuate the highest level of customer centricity, this is the career for you. The FSR must also be able to manage challenging and/or sensitive customer situations, respond promptly to customer needs, and contribute to building a positive team spirit.

Wage: $23-$28 /hr. DOE w/ potential for overtime

Benefits

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with Roth option & 5% Company Match
• Profit Sharing
• 9 Paid Holidays (8 Static and 1 Floating)
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions)

• Maintain a high level of customer service and conflict management in all levels of communication with dispatch, truck drivers, customers, and members of our team.
• Routinely visit jobsites to assist field personnel and assure that safe practices are always being adhered to.
• Ensure all lines of business have the tools necessary to safely perform tasks.
• Ensure risk assessment and/or jobsite evaluation is performed.
• Assist when needed to direct trucks in/out of jobsites to ensure the safe and efficient delivery of products.
• Support operational personnel and sales while taking initiative to build strong, long-term relationships.
• Assist sales in analyzing new and existing accounts and prioritizing efforts on those accounts with the long-term standards.
• Support Safety and Environmental with site audits & assist personnel with any corrective actions needed.
• Support Safety and Manager(s) in the Zero Harm onboarding process.
• Take action to avoid potential hazards or obstructions.
• Participate in and promote an inclusive work environment.
• Other tasks and duties as assigned to meet business needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Qualifications

• Demonstrates excellent customer service with special attention to conflict resolution and maintaining relationships.
• Safety-minded professional who demonstrates good performance, and attendance.
• Demonstrates the willingness to learn and work a variety of job tasks.
• Must have the ability to multi-task and prioritize workloads in a fast-paced environment.
• Proficient with Windows based software, PC, & Microsoft Office Suite.
• Basic mathematical skills including addition/subtraction/multiplication.
• Must pass pre-employment physical screening and controlled substance testing.
• Must possess and maintain a current, valid Driver’s License
• Must have current US Authorization to work or ability to obtain without company assistance prior to start date.

Preferred Qualifications

• Basic knowledge of concrete specifications and industry best practices.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to sit, climb, and use hands to signal and handle equipment.
• The employee is occasionally required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders.
•  The employee must occasionally lift and/or move anywhere up to 50-75 lbs. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly exposed to moving mechanical parts, outside weather conditions and vibration. The employee is frequently exposed to wet and/or humid conditions.
• The noise level in the work environment is usually moderate.
• Our team will provide the necessary PPE to keep you safe while you work. However, you must provide your own pair of steel-toed or composite-toed boots.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Central Pre-Mix Concrete Co., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.