Field Service Representative - Grey Staffing
Washington, DC
About the Job
Join a passionate team!
This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service.
Additional Information
- Location: Individuals must reside within 1 hour within the Washington area is preferred in order to successfully support this territory.
- Territory: This person will support Washington, DC area.
- Travel: This position will require 50% of travel.
- Equipment: This position will work on O-arms and Mazors.
Responsibilities may include the following and other duties may be assigned.
- Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
- Installs, operates, maintains, repairs and modifies equipment on designated equipment.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
- Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
- Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
- Provide testing and validation support to the manufacturer’s organization, as applicable.
- Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
Must Have: Minimum Requirements
- High School Diploma or equivalent required
- 4 years technician, clinical field service or clinical customer support experience.
Nice to Have
- Bachelor’s degree in Bioengineering, engineering, or technology field.
- Previous experience as Technician/Field Services within medical device industry.
- Experience with orthopedic anatomy, surgical protocol, and medical terminology.
- Ability to troubleshoot with technical skills, creativity, and high discipline.
- Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings.
- Familiar with the FDA 21 CFR, CGMP for Medical devices.
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
- Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
- Experience with robotics or motion control helpful
Source : Grey Staffing
