Field Service Specialist - SMS group Inc

Summary

The Field Service Specialist is responsible for the service and troubleshooting of SMS Technical Services equipment and has excellent opportunity for advancement! You would be assisting the Field Service Manager and Operations Manager in developing scope of work and resource planning. You will be responsible for interfacing with the customer during the course of the project and acting as the liaison with operations.

Who we are

At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.

www.sms-group.us

What you’ll do

• Perform inspections and repairs as well as provide installation support of new or revamped equipment.
• Assist in developing proposals and offers for mechanical upgrades and repairs along with implementation of tailored predictive and preventive maintenance programs.
• Ensure pre-inspections of equipment to assess the potential scope of repair.
• Review detailed inspection records and data to define the precise scope of repair.
• Monitor, review and report on equipment performance and make recommendations for improvements
• Manage all the inventory required for the repair of equipment
• Review work practices and procedures to ensure safety, quality and productivity
• Perform other duties as assigned or requested.

What you’ll need

• Result focused, well organized, self-motivated person with excellent investigative skills.
• Strong commitment to providing superior customer service in conjunction with excellent communication skills on all levels.
• Needs to have experience as a millwright or heavy equipment operator
• Need to have advanced training as a mechanical technician with several years of field service experience, a Mechanical Engineering degree is a plus but not required.
• Need to have sound knowledge and understanding of machinery basics, a high aptitude in mechanical, hydraulic and pneumatic systems.
• Need to be able to read mechanical and civil blueprints and hydraulic schematics, familiarity with electrical schematics is beneficial.
• Knowledge of Standard MS Office application.
• A willingness to travel extensively to our customers in United States and Mexico is an important component of the position.

What we offer

Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!

What we do

SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law. Employment is contingent upon successful completion of a drug screen and physical capacity profile test.