Field Service Supervisor - RI

Job Summary:

Supervise, train, and assist field service technicians/ engineers while being responsible for all aspects of team’s field service work, including customer communication, sales, job estimating, scheduling, reports and billing.Performs electrical apparatus work onsite at customer’s facilities.This includes electrical testing, preventative maintenance, commissioning, upgrades, and repairs to electrical apparatus. Responsible for troubleshooting, training, establishing LOTO, interacting with customers, report writing, etc.

Reports To:

Region Operations Manager

Company Overview:

Founded in 1985, Premier Power Maintenance is a leading provider of high voltage specialty services, NETA testing, P&C Commissioning, Life extension and Specialty Construction Services. Premier Power Maintenance strives to provide a relaxed, yet professional atmosphere that is fun to work in and one truly based on values, morals, and respecting our team members to the highest level.Premier Power Maintenance defines its services in six primary areas: Safety Training, Engineering, Installation, Commissioning, Preventative Maintenance, and Repair. Our goal is to provide customers with a safe, dependable, and uninterrupted power supply. We invest heavily in redundant tooling, test equipment, and team member training, which helps ensure an immediate and effective response to any service request. We have highly qualified field service personnel capable of assuring our customers that all emergencies will be handled promptly and professionally.We take pride in our safety and unparalleled expertise in the field.

Essential Duties and Responsibilities:

• Assist Management with developing training, career paths and succession planning for all team members.
• Directly supervises teams of 4-6 field technicians.
• Develops work plans for execution of maintenance and testing of electrical apparatus in accordance with established standards, scopes of work, and customer requests.
• Responsible for timely customer deliverables including project reports and billing information.
• Actively involved in customer communication and business development activities, including recommendations regarding mitigation of deficiencies found during maintenance and testing activities and inspections.
• Analyzes projects and identifies areas to improve efficiencies and profitability while still meeting customer expectations.
• Plans and participates in safety meetings, training, and audits.
• Supports management in the planning, scheduling, execution, and cost management of field projects as well as organizational goals and objectives.
• Execute mechanical and electrical tasks on equipment utilized in power transmission, distribution, and generation at customer facilities.
• Read and interpret manuals, schematics, and writing diagrams to troubleshoot and solve equipment problems.
• Troubleshoot, repair, replace, and clean all components in a substation.
• Must have knowledge and be able to assist the following tasks:

oTransformer Testing Power factor, TTR, insulation resistance, SFRA, winding resistance, partial discharge, and leakage reactance.

oCable Testing Insulation resistance, tan delta, hipot, TDR, partial discharge, and cable thumper

oCircuit Breaker Testing Insulation resistance, contact resistance, power factor, breaker timing, SF6 gas analysis, CT testing, high current testing, secondary injection testing, and vacuum bottle integrity testing.

oTest both electrical-mechanical and solid-state relays.

• Plans, participates, and develops safety meetings and training.
• The above list of duties is not to be construed as an exhaustive list; other duties logically associated with the position may be assigned.

Knowledge, Skills, and Abilities:

• Familiar with industry standards such as NETA, NFPA 70E, OSHA compliance standards, safety laws, and DOT regulations.
• Ability to assist with complex mechanical and electrical problems.
• Knowledge of electrical apparatus testing with a strong theoretical understanding of electrical power systems.
• Ability to supervise large scale projects.
• Strong communication and problem-solving skills.

Knowledge, Skills, and Abilities (Continued):

• Must have strong PC skills including email, internet, data entry, and Microsoft Office.
• Ability to multitask, prioritize, and work well under pressure to meet goals and deadlines.
• Ability to work independently, while utilizing excellent judgement.
• Doble DTAF and PowerDB knowledge is preferred, training will be provided.
• Has demonstrated the ability to be consistently on time for daily work assignments, meetings, training, etc.
• Demonstrates organizational skills to include on time reporting of time and expenses, weekly status reports, and any other documentation and reporting requirements.
• Demonstrates the responsibility required to keep tools, test equipment, and vehicles in clean and organized condition and up to date with service and calibrations.

Work Environment:

• Must be willing to relocate within 60 miles of the hiring regional office.
• Corporate business hours are Monday-Friday, 7:30am-4:30pm, but depending on the scope of works hours outside of business hours will be required.
• Work in close, but safe, proximity to live electrical substations.
• Must be able to work overtime including nights, weekends, and some holidays.
• Must be able to travel on overnight, multi-day, out-of-town projects.
• Rotate emergency on-call duty and respond to customer emergencies in a timely manner.

Education and Work Experience:

• Requires a High School Diploma or GED.Bachelor’s or Associates Degree in Electrical/Electronic Technology, or Military experience is preferred but not required.
• At least 5 years of experience electrical substation testing, construction, maintenance, troubleshooting, assembly, and commissioning required.
• At least 5 years of experience in direct supervision in a field service industry.
• Ability to achieve NETA level II within 6 months of employment.
• Project management experience and be able to support management in the planning, scheduling, execution, and cost management of field projects.

Other Requirements:

• Must be able to pass a pre-employment criminal background check and motor vehicle check.
• Must be able to pass a pre-employment drug and alcohol test, as well as periodic, unannounced random testing.
• Must have a valid driver’s license and be willing to obtain an endorsement to operate a combined vehicle weight up to 26k lbs.
• Must be able to lift and maneuver at least 50 lbs.
• Must be willing to obtain a company paid TWIC card, OSHA 10/30 hour, MSHA, NFPA 70E, and CPR training.

Benefits:

• Premier Power Maintenance firmly values each team member. Therefore, Premier Power Maintenance offers an exceptional benefits package, including:
• 100% of premiums paid by employer for team member short-term disability, long-term disability, and life insurance.
• 100% of HDHP medical, dental, and vision insurance premiums for the team member and 50% of the premiums for dependent coverage.A generous PPO plan is also available.
• Generous paid time off policy, with option to carry over year to year.
• Opportunity for additional paid time off through our “Work Life Balance” program.
• 8 paid holidays per year.
• Internal referral bonuses.
• NETA testing incentives.
• Field service incentives for selling additional work.
• Travel per diem reimbursement.
• Annual workplace giving volunteer hours.

Benefits (Continued)

• Discretionary annual raise and performance bonus with performance review.
• Multiple team building events throughout the year.
• Up to 4% match on 401k contributions, plus annual discretionary profit-sharing plan.
• Company service van or truck with fuel card for company use or monthly stipend allowance plus fuel mileage reimbursement for personal vehicle.
• Company cell phone, computer, and credit card.
• Annual uniform and safety boot allowance.

To learn more about Premier Power Maintenance, please visit our website at www.premierpowermaintenance.com.

Premier Power Maintenance is an EEO/AA employer who values and embraces workplace diversity. All qualified applicants are encouraged to apply regardless of race, age, gender, sexual orientation, nationality, disability and/or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Premier Power Maintenance (PPM) does not accept unsolicited resumes from staffing agencies or recruiters. To conduct business with PPM, a Master Services Agreement (MSA) must be implemented and confirmed by the company, prior to any submissions. If PPM receives a resume/candidate from a staffing agency or recruiter without a current MSA in place, PPM reserves the right to hire that individual without any legal or financial obligation to a staffing agency or recruiter.