Field Service Supervisor - Mustang CAT

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We are hiring a Field Machinery Service Supervisor to manage, supervise, and perform day-to-day operations of the Field Machinery Service Department in El Campo, Texas. We are looking for a Servant Leader that prioritizes communication, collaboration, and persistence! This role is essential to delivering high-quality customer service in a fast-paced environment. We've been Building Texas... Powering the World since 1952! Join the Mustang family!

Field Machinery Service Supervisor Benefits:

• Great Work-Life Balance
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits to include: Medical, Dental, Vision
• 401(k) Employer Matching
• Paid Vacation, Sick Time, Holidays

Field Service Supervisor Responsibilities:

• Supervise machine and engine repairs and service in the field
• Schedule service technicians to expedite repairs
• Act as in-house Technical Communicator for field service technicians, parts, and customers
• Coordinate parts orders and component repairs
• Monitor field service expenses and service technician overtime
• Address customer complaints and concerns
• Ensure all invoices are collected on time
• Open, edit, review, and invoice work orders
• Represent Mustang Cat in a professional manner in and away from the office

Field Service Supervisor Position Requirements:

• Bachelor's degree in Ag Systems Management, Business, mechanical, or other related field or tenured work experience in the field
• Strong Computer skills
• Positive, outgoing personality with the ability to maintain good working relationships
• Ability to think on your feet, manage multiple tasks, and work efficiently in a fast-paced environment
• A basic understanding of engines (gas and diesel), hydraulic systems, transmissions, A/C, air and hydraulic brake systems, and planetary gear assemblies

Strongly Preferred Experience:

• 2 years experience in a supervisory role
• Knowledge of Cat Systems

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