Field Service Technician at eXcell

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Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Bentonville, AR and provide unparalleled technical support. This Technician will travel within a radius of 25 to 100+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license.

Duties and Responsibilities:

• Understand AC / DC and backup power concepts

• Manage triage, troubleshooting, and resolution to client scope on IT equipment

• Document efforts, issues and resolutions, close cases / tickets daily

• Track and monitor issues, provide notes and feedback

 
Skills and Qualifications:

• Minimum 1+ years of IT support experience

• A+ Certification preferred - or must be obtained within first 3 months of employment

• Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)

• Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment

• Experience desired in copper and fiber cabling and various terminating connectors

• Exceptional customer service skills

• Excellent time management and reporting skills

• Will occasionally work at heights of 20' to 25', lift equipment training provided

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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