Field Service Technician (Chicago, IL) - JR-023695-3522 - Life Fitness
Chicago, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12319296
Join us as we empower the world to work out, creating healthier lives
together.
About the Opportunity:
Are you a hands-on problem solver who loves to be on the go and provide
exceptional customer service? As a Field Service Technician with
Life Fitness/Hammer Strength, you will manage an assigned service
territory in Chicago, visiting commercial and consumer customer
locations to diagnose/troubleshoot, repair, and complete preventative
maintenance on fitness equipment. You will work alongside Sales and as
part of the broader Service team, building relationships and managing
your service territory to provide a best-in-class customer experience -
playing a critical role in our mission to bring high-performance,
reliable solutions to people, wherever and whenever they work out.
*This is a remote-based position and, in order to effectively
service customers in the region, applicants must live within Chicago or
be willing to relocate* #LI-Remote
Life Fitness/Hammer Strength's Field Service Technicians are
responsible for:
- Independently diagnosing and troubleshooting networking, electrical,
or mechanical issues with fitness equipment and entertainment
consoles; conducting preventative maintenance
- Building strong relationships with customers and sales partners,
establishing themselves as a trusted service advisor, and working to
proactively complete service while on-site
- Managing daily workload and scheduling to ensure the best service to
the customers and business - effective management of metrics such as
tasks per day, customer resolution time, first-time fix rate, etc.
- Traveling assigned territory, primarily via company-provided van, to
efficiently deliver on key metrics, referenced above
- Managing a proper inventory of spare parts, replenishment of service
inventory, coordinating the disposition of exchanged parts,
minimizing shrinkage, and generally maintaining company supplied
vehicle in good working order
- Maintaining accurate service records and reports on equipment
problems in the field and completing expense reports promptly.
- Attending installs and regional trade shows
- Working in compliance with Life Fitness Health & Safety procedures.
- Other duties and responsibilities as assigned.
What are we looking for in our Field Service Technicians
(qualifications)?
- 3+ years of proven experience providing technical and mechanical
troubleshooting and repair services on fitness equipment or products
of equivalent complexity
- High school diploma or GED required, Associate's degree in
electronics or technical degree preferred
- The ability to adapt quickly, multi-task, and thrive in an
independent (remote), deadline-driven environment; you will be
working as part of an awesome, broader, but geographically
distributed team
- Proficiency in diagnosing and troubleshooting issues with
electro-mechanical, networking, and audio / visual (A/V)
technologies with strong working knowledge of WiFi connectivity,
power electronics, digital / analog circuits, AC / DC power systems,
etc.
- Ability to build great relationships with internal and external
customers
- Strong organization skills, attention to detail, results
orientation, and accountability
- Excellent communication skills (both verbal and written) and an
ability to interface with both internal and external customers in a
positive, highly professional manner.
- Previous experience with Oracle or another comparable ERP preferred
and basic proficiency with Microsoft Office Suite (word, outlook,
etc.) required
- Must be able to lift up to 50 - 100 pounds, push and pull equi ment,
and carry up to 50 pounds a distance of 100 feet; Must be able to
stand, bend, and/or kneel for up to two hours at a time.
- Must possess a valid and unrestricted state driver's license.
Ability and willingness to travel up to 85% of the time via
automobile (and occasionally via airplane).
THE LIFE FITNESS/HAMMER STRENGTH FIELD SERVICE TECHNICIAN ROLE IS A
GREAT OPPORTUNITY TO:
- Join a dynamic organization leading the global fitness industry,
creating solutions that benefit facilities and exercisers, helping
keep people active and positively impacting lives.
- Take advantage of rewards and recognition for superior performance
(base salary + commission and quarterly incentive eligibility).
- A collaborative environment fostering teamwork and accountability.
- Comprehensive wellness benefits
- Superior employee purchase program for Life Fitness brand product
discounts and reduced rates on everyday products and services like
vehicles, electronics, homeowner insurance, etc.
Individual compensation packages are based on a variety of factors
unique to the candidate, including skill set, experience,
qualifications, and other job-related reasons. A reasonable estimate of
t
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12319296
Join us as we empower the world to work out, creating healthier lives
together.
About the Opportunity:
Are you a hands-on problem solver who loves to be on the go and provide
exceptional customer service? As a Field Service Technician with
Life Fitness/Hammer Strength, you will manage an assigned service
territory in Chicago, visiting commercial and consumer customer
locations to diagnose/troubleshoot, repair, and complete preventative
maintenance on fitness equipment. You will work alongside Sales and as
part of the broader Service team, building relationships and managing
your service territory to provide a best-in-class customer experience -
playing a critical role in our mission to bring high-performance,
reliable solutions to people, wherever and whenever they work out.
*This is a remote-based position and, in order to effectively
service customers in the region, applicants must live within Chicago or
be willing to relocate* #LI-Remote
Life Fitness/Hammer Strength's Field Service Technicians are
responsible for:
- Independently diagnosing and troubleshooting networking, electrical,
or mechanical issues with fitness equipment and entertainment
consoles; conducting preventative maintenance
- Building strong relationships with customers and sales partners,
establishing themselves as a trusted service advisor, and working to
proactively complete service while on-site
- Managing daily workload and scheduling to ensure the best service to
the customers and business - effective management of metrics such as
tasks per day, customer resolution time, first-time fix rate, etc.
- Traveling assigned territory, primarily via company-provided van, to
efficiently deliver on key metrics, referenced above
- Managing a proper inventory of spare parts, replenishment of service
inventory, coordinating the disposition of exchanged parts,
minimizing shrinkage, and generally maintaining company supplied
vehicle in good working order
- Maintaining accurate service records and reports on equipment
problems in the field and completing expense reports promptly.
- Attending installs and regional trade shows
- Working in compliance with Life Fitness Health & Safety procedures.
- Other duties and responsibilities as assigned.
What are we looking for in our Field Service Technicians
(qualifications)?
- 3+ years of proven experience providing technical and mechanical
troubleshooting and repair services on fitness equipment or products
of equivalent complexity
- High school diploma or GED required, Associate's degree in
electronics or technical degree preferred
- The ability to adapt quickly, multi-task, and thrive in an
independent (remote), deadline-driven environment; you will be
working as part of an awesome, broader, but geographically
distributed team
- Proficiency in diagnosing and troubleshooting issues with
electro-mechanical, networking, and audio / visual (A/V)
technologies with strong working knowledge of WiFi connectivity,
power electronics, digital / analog circuits, AC / DC power systems,
etc.
- Ability to build great relationships with internal and external
customers
- Strong organization skills, attention to detail, results
orientation, and accountability
- Excellent communication skills (both verbal and written) and an
ability to interface with both internal and external customers in a
positive, highly professional manner.
- Previous experience with Oracle or another comparable ERP preferred
and basic proficiency with Microsoft Office Suite (word, outlook,
etc.) required
- Must be able to lift up to 50 - 100 pounds, push and pull equi ment,
and carry up to 50 pounds a distance of 100 feet; Must be able to
stand, bend, and/or kneel for up to two hours at a time.
- Must possess a valid and unrestricted state driver's license.
Ability and willingness to travel up to 85% of the time via
automobile (and occasionally via airplane).
THE LIFE FITNESS/HAMMER STRENGTH FIELD SERVICE TECHNICIAN ROLE IS A
GREAT OPPORTUNITY TO:
- Join a dynamic organization leading the global fitness industry,
creating solutions that benefit facilities and exercisers, helping
keep people active and positively impacting lives.
- Take advantage of rewards and recognition for superior performance
(base salary + commission and quarterly incentive eligibility).
- A collaborative environment fostering teamwork and accountability.
- Comprehensive wellness benefits
- Superior employee purchase program for Life Fitness brand product
discounts and reduced rates on everyday products and services like
vehicles, electronics, homeowner insurance, etc.
Individual compensation packages are based on a variety of factors
unique to the candidate, including skill set, experience,
qualifications, and other job-related reasons. A reasonable estimate of
t
Source : Life Fitness
