Field Service Technician - ONETRACK.AI

The Field Service Technician (FST) will be responsible for meeting the daily installation, service, and maintenance needs for OneTrack hardware at our customer’s location(s). You will establish and maintain proper business relationships with customers and OneTrack team members to achieve our targets.

Travel 75%+ with overnights required

Key Responsibilities

The FST performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

• Installation, maintenance, troubleshooting, and repair of OneTrack hardware at our customers’ warehouses.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs, internal service, and expense reports in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up of hardware-related service requests.
• Working cross-functionally within the OneTrack team to ensure deployments are carried out on schedule and according to customer requirements.
• Provisioning, configuring, and troubleshooting OneTrack sensor devices prior to installation.
• Other duties as assigned.

Requirements

The qualifications listed below represent the minimum requirements essential for the effective execution of this role. Nevertheless, any equivalent combination of experience, education, and training that imparts the necessary knowledge, skills, and abilities will also be considered acceptable.

• 2+ years of field-service based technical experience is required.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Experience interfacing with both internal team members and external partners as part of a solution-based service process.
• Valid driver’s license and good driving record.
• Ability to lift and carry up to 75 lbs.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience working with wiring schematics, basic understanding of electronics.
• Excellent hands-on skills (crimping, routing, and terminating of wires, proper use of tools such as drill/impact drivers, screwdrivers, and wrenches).
• Proficient level of computer skills including Google Workspace/MS Office suites.
• An Associate Degree, Technical Certification, and/or an equivalent level of education plus experience is also acceptable. A Bachelor’s degree is a plus. Let us know what you have achieved!
• Material handling equipment maintenance and repair experience is a plus.

Benefits

• Bonus plan
• Health insurance, dental, vision
• PTO days
• Opportunities for professional growth and development
• A collaborative and innovative work environment